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1.
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Customer Satisfaction and Shareholder Value by
  • Anderson Eugene W
  • Fornell Claes
Series: ; 68
Edition: 4
Material type: Article Article
Language: ENG
Publication details: Oct 2004 0
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Availability: Items available for loan: Main Library (1)Call number: And/For.

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2.
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Customer Satisfaction and Stock Prices : High Returns, Low Risk by
  • Fornell Claes
  • Mithas Sunil
Series: ; 70
Edition: 1
Material type: Article Article
Language: ENG
Publication details: Jan 2006 0
Online access:
Availability: Items available for loan: Main Library (1)Call number: For/Mit.

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