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Mystery Shoppers: A New Tool for Coaching Employee Performance Improvement by
  • Ford Robert C
Series: ; 40
Edition: 3
Material type: Article Article
Language: ENG
Publication details: Jul - Sept 2011 0
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Availability: Items available for loan: Main Library (1)Call number: For.

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2.
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Selected papers from QUIS 10 Conference 2007 [electronic resource] / guest editors: Dr. Duncan Dickson and Dr. Robert Ford. by
  • Dickson, Duncan
  • Ford, Robert
  • ebrary, Inc
Series: International journal of service industry management ; v. 19, no. 2.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Bradford : Emerald, 2008
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Availability: Items available for loan: Main Library (1).

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HR at your service [electronic resource] : lessons from benchmark service organizations / Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios. by
  • Latham, Gary P
  • Ford, Robert C
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Alexandria, Va. : Society for Human Resource Management, 2012
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.3.

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