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	1.	No cover image available Listening Quality of the Point of Service Personnel (PSPS) as Impulse Trigger in Service Purchase : A Research Framework by Agrawal M L Schmidt Marcus Series: ; 3 Edition: 1 Material type: Article; Format: print Language: ENG Publication details: Journal of Services Research Apr - Sep 2003 Online access: Click here to access online Availability: Items available for loan: Main Library (1)Call number: Agr/Sch. Place hold Add to cart (remove)
	2.	No cover image available Building Relationship through Pricing Case Study of GNRC Hospitals in India by Agrawal M L Borah N C Series: ; 6 Edition: 1 Material type: Article; Format: print Language: ENG Publication details: Paradigm Jan-June 2002 Online access: Click here to access online Availability: Items available for loan: Main Library (1)Call number: Agr/Bor. Place hold Add to cart (remove)
	3.	No cover image available Service Industries in India- Five New Profit Opportunities by Agrawal M L Material type: Article Language: ENG Publication details: Indian Management Nov-99 0 Online access: Click here to access online Availability: Items available for loan: Main Library (1)Call number: . Place hold Add to cart (remove)
	4.	No cover image available Customer Focus in the Liberalized Era of Marketing by Agrawal M L Material type: Article Language: ENG Publication details: Management & Labour Studies Jan-01 0 Online access: Click here to access online Availability: Items available for loan: Main Library (1)Call number: . Place hold Add to cart (remove)
	5.	No cover image available Customer Relationship Management (CRM) and Corporate Renaissance by Agrawal M L Series: ; 3 Edition: 2 Material type: Article Language: ENG Publication details: Oct - Mar 2004 0 Online access: Click here to access online Availability: Items available for loan: Main Library (1)Call number: Agr. Place hold Add to cart (remove)

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