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	1.	No cover image available The Uttar Pradesh Lokayukta Efficient Redressal of Citizen Grievances Case Analysis by Garg, Vidya Nand Rao, Venkat R Nirjar, Abhishek Rai, Sumita Ahmed, Salma Khan, Ashfaque Series: Vikalpa: The Journal for Decision Makers Source: The Uttar Pradesh Lokayukta Material type: Book; Format: print ; Literary form: Not fiction Publication details: India Sage Jan-Mar2006 Online access: The Uttar Pradesh Lokayukta Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	2.	No cover image available Ahmedabad Regional Passport Office Rapid Response Time by Process Redesign Case Analysis by Achuthan, Sarla Mohanty, Laxman Menon, V K Rao, A K Rai, Sumita Misra, Harekrishna Series: Vikalpa: The Journal for Decision Makers Source: Ahmedabad Regional Passport Office Material type: Book; Format: print ; Literary form: Not fiction Publication details: India Sage Jan-Mar2004 Online access: Ahmedabad Regional Passport Office Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)

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