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	1.	Call Center Dictionary by Bodin Madeline Dawson Keith Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New York CMP Books 2002 Availability: Items available for loan: Main Library (1)Call number: 001.64 BOD/DAW. Place hold Add to cart (remove)
	2.	Practical Guide to Call Center Technology by Waite Andrew J Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: New York CMP Books 2001 Availability: Not available: Main Library: Withdrawn (1). Add to cart (remove)
	3.	Call Center Handbook by Dawson Keith Edition: 5th Material type: Book; Format: print ; Literary form: Not fiction Language: ENG Publication details: San Francisco CMP Books 2004 Availability: Items available for loan: Main Library (1)Call number: 001.64 Daw. Place hold Add to cart (remove)

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