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	1.	No cover image available Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall. by Anton, Jon Bapat, Vivek, 1967- Hall, Bill, 1944- ebrary, Inc Series: Customer access management Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books, c1999 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	2.	No cover image available Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit. by Anton, Jon Gustin, David, 1962- ebrary, Inc Series: Customer access management Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	3.	No cover image available Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington. by Feinberg, Richard, 1950- Ruyter, Ko de Bennington, Lynne ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	4.	No cover image available Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio. by D'Ausilio, Rosanne, 1941- ebrary, Inc Series: Customer access management Edition: 4th ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)

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