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81.
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Insights to performance excellence, 2013-2014 : understanding the integrated management system and the Baldridge criteria / Mark L. Blazey. by
  • Blazey, Mark L [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2013Copyright date: �2013
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.401307973.

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82.
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / Michael W. Lowenstein. by
  • Lowenstein, Michael W, 1942- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2011Copyright date: �2012
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Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

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83.
Business process improvement toolbox / Bj�rn Andersen. by
  • Andersen, Bj�rn [author.]
Edition: Second edition.
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2007
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.4/063.

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84.
The certified quality technician handbook / H. Fred Walker, Donald W. Benbow, and Ahmad K. Elshennawy. by
  • Walker, H. Fred, 1963- [author.]
  • Benbow, Donald W, 1936- [author.]
  • Elshennawy, Ahmad K [author.]
Edition: Second edition.
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2012Copyright date: �2013
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.5/62.

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85.
No cover image available
Outcomes, performance, structure (OPS) : three keys to organizational excellence / Michael E. Gallery and Stephen C. Carey. by
  • Gallery, Michael E [author.]
  • Carey, Stephen C [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2014Copyright date: �2014
Online access:
Availability: Items available for loan: Main Library (1)Call number: 658.4/013.

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