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61.
The collaborative public manager [electronic resource] : new ideas for the twenty-first century / Rosemary O'Leary and Lisa Blomgren Bingham, editors. by
  • O'Leary, Rosemary, 1955-
  • Bingham, Lisa (Lisa B.), 1955-
  • ebrary, Inc
Series: Public management and change
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Washington, D.C. : Georgetown University Press, c2009
Availability: Items available for loan: Main Library (1)Call number: 351.973.

62.
Demanding good governance [electronic resource] : lessons from social accountability initiatives in Africa / Mary McNeil and Carmen Malena, editors. by
  • McNeil, Mary, 1956-
  • Malena, Carmen
  • World Bank
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Washington, D.C. : World Bank, c2010
Availability: Items available for loan: Main Library (1)Call number: 320.6096.

63.
Local governance in industrial countries [electronic resource] / edited by Anwar Shah. by
  • Shah, Anwar
  • ebrary, Inc
Series: Public sector governance and accountability series
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Washington, DC : World Bank, 2006
Availability: Items available for loan: Main Library (1)Call number: 336/.0141722.

64.
Citizen relationship management [electronic resource] : a study of CRM in government / Alexander Schellong. by
  • Schellong, Alexander
  • ebrary, Inc
Series: European university studies. Series XXXI, Politics = Publications universitaires europ�eennes. S�erie XXXI, Politics = Europ�aische Hochschulschriften. Reihe XXXI, Politik ; Bd. 560
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Frankfurt am Main : Lang, c2008
Dissertation note: Thesis (doctoral)--Universit�at Frankfurt (Main), 2008.
Other title:
  • Citizen relationship management, a study of customer relationship management in government
Availability: Items available for loan: Main Library (1)Call number: 659.2/93208080973.

65.
The CAF model for public organisations : the common assessment framework : self-assessment work book : what separates the successful from the average? / Kari Tuominen ; [graphics, Lasse Malmberg]. by
  • Tuominen, Kari
  • Malmberg, Lasse
Series: Excellence frameworks series
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: [Turku, Finland] : Benchmarking Ltd., 2013
Availability: Items available for loan: Main Library (1).

66.
Reforming the Malawian public sector [electronic resource] : retrospectives and prospectives / edited by Richard Tambulasi. by
  • Tambulasi, Richard I. C
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Dakar, Senegal : CODESRIA, c2010
Availability: Items available for loan: Main Library (1).

67.
Innovative trends in public governance in Asia [electronic resource] / edited by Ari-Veikko Anttiroiko, Stephen J. Bailey and Pekka Valkama. by
  • Anttiroiko, Ari-Veikko
  • Bailey, S. J. (Stephen James), 1951-
  • Valkama, Pekka
  • ebrary, Inc
Series: Innovation and the public sector ; v. 16.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Amsterdam ; Washington, D.C. : IOS Press, 2011
Availability: Items available for loan: Main Library (1).

68.
Innovations in public governance [electronic resource] / edited by Ari-Veikko Anttiroiko, Stephen J. Bailey and Pekka Valkama. by
  • Anttiroiko, Ari-Veikko
  • Bailey, S. J. (Stephen James), 1951-
  • Valkama, Pekka
  • ebrary, Inc
Series: Innovation and the public sector ; v. 15.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Amsterdam ; Washington, D.C. : IOS Press, c2011
Availability: Items available for loan: Main Library (1).

69.
Mediatization of public services [electronic resource] : how organizations adapt to news media / Thomas Schillemans. by
  • Schillemans, Thomas
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Frankfurt am Main : Peter Lang, c2012
Availability: Items available for loan: Main Library (1).

70.
Understanding and managing public organizations / Hal G. Rainey ; cover design by Michael Cook. by
  • Rainey, Hal G. (Hal Griffin), 1946-
  • Cook, Michael
Series: Essential texts for nonprofit and public leadership and management
Edition: Fifth edition.
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: San Francisco, California : Jossey-Bass, 2014Copyright date: �2014
Availability: Items available for loan: Main Library (1)Call number: 351.

71.
Local governance in developing countries [electronic resource] / edited by Anwar Shah. by
  • Shah, Anwar
  • ebrary, Inc
Series: Public sector governance and accountability series
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Washington, D.C. : World Bank, c2006
Availability: Items available for loan: Main Library (1)Call number: 320.809172/4.

72.
Transforming government and public services [electronic resource] : realising benefits through project portfolio management / Stephen Jenner. by
  • Jenner, Stephen
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Farnham ; Burlington, VT : Ashgate, c2010
Availability: Items available for loan: Main Library (1)Call number: 352.3/65.

73.
The fundamentals of labour administration [electronic resource] / Giuseppe Casale and A. Sivananthiran. by
  • Casale, Giuseppe
  • Sivananthiran, A
  • International Labour Organization
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Geneva, Switzerland : International Labor Organization, 2010
Availability: Items available for loan: Main Library (1).

74.
Ten steps to a results-based monitoring and evaluation system [electronic resource] : a handbook for development practitioners / Jody Zall Kusek and Ray C. Rist. by
  • Kusek, Jody Zall, 1952-
  • Rist, Ray C
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Washington, DC : World Bank, 2004
Availability: Items available for loan: Main Library (1)Call number: 352.3/5.

75.
An unequal democracy? [electronic resource] : seeing Latin America through European eyes / Carlo Binetti, Fernando Carrillo-Fl�orez, editors. by
  • Binetti, Carlo
  • Carrillo Fl�orez, Fernando
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Washington, D.C. : Inter-American Development Bank : European Commission, c2005
Availability: Items available for loan: Main Library (1).

76.
Unlocking the power of networks [electronic resource] : keys to high-performance government / Stephen Goldsmith, Donald F. Kettl, editors. by
  • Goldsmith, Stephen, 1946-
  • Kettl, Donald F
  • ebrary, Inc
Series: Innovative governance in the 21st century
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: [Cambridge, MA] : Washington, D.C. : Ash Institute for Democratic Governance and Innovation ; Brookings Institution Press, c2009
Availability: Items available for loan: Main Library (1)Call number: 352.3.

77.
Human resources management for public and nonprofit organizations [electronic resource] a strategic approach / Joan E. Pynes. by
  • Pynes, Joan
  • ebrary, Inc
Series: Essential texts for nonprofit and public leadership and management
Edition: 4th ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: San Francisco, Calif. : Jossey-Bass, c2013
Availability: Items available for loan: Main Library (1)Call number: 658.3.

78.
e-Governance [electronic resource] / Niranjan Pani, Santap S. Mishra. by
  • Pani, Niranjan
  • Mishra, Santap S
  • ebrary, Inc
Edition: 1st ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Mumbai [India] : Himalaya Pub. House, 2009
Availability: Items available for loan: Main Library (1).

79.
Mahathir's administration [electronic resource] : performance and crisis in governance / edited by Ho Khai Leong and James Chin. by
  • Ho, Khai Leong, 1954-
  • Chin, Ung-Ho, 1967-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Singapore : Times Media Private Ltd., 2003
Availability: Items available for loan: Main Library (1).

80.
E-government in Asia [electronic resource] : enabling public service innovation in the 21st century / compiled & edited by James S.L. Yong. by
  • Yong, James S. L, 1959-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Singapore : Times Editions, 2003
Availability: Items available for loan: Main Library (1).

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