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	61.	No cover image available Role of Brand Image and Switching Cost on Customer Satisfaction-Loyalty Dyadic in the Mid-Market Hotel Sector by Jana, Abhisek Source: Indian Journal of Marketing, 49(9) Sep 2016 Material type: Article; Format: print Publication details: Availability: No items available. Add to cart (remove)
	62.	No cover image available Market Concentration and Firm Performance : Evidences from the Indian Life Insurance Industry by Chakraborty,Joy Source: Indian Journal of Finance RDC Lib, 10(9) Sep 2016 Material type: Article; Format: print Publication details: Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	63.	No cover image available Business Ethics and Customer Satisfaction Issues and Challenges by Jain, Neha Source: Indian Journal of Training and Development (IJTD), 46 (2) Apr- Jun 2016 Material type: Article; Format: print Publication details: Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	64.	No cover image available Evaluation of In-Store Services to Enhance Customer Satisfaction by Kotni, V V Devi Prasad Source: IUP Journal of Marketing Management, 15 (3) Aug 2016 Material type: Article; Format: print Publication details: Online access: Click here to access online Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	65.	No cover image available Brand Loyalty of Customers in Smartphone Brands by Kumar, S Santosh Menon, Rahul P Source: Indian Journal of Marketing; 47(3) March 2017 Material type: Article; Format: print Publication details: Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	66.	No cover image available Logistics and Marketing Integration: Enhancing Competitive Advantages by Madhani, Pankaj M Source: IUP Journal of Management Research; 16(3) July 2017 Material type: Article; Format: print Publication details: Online access: Click here to access online Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	67.	No cover image available MARKETING IN THE AGE OF ALEXA by DAWAR, NIRAJ BENDLE, NEIL Source: Harvard Business Review; 96(3) May-June 2018 Material type: Book; Format: print ; Literary form: Not fiction Publication details: Online access: Click here to access online Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	68.	Customer Relationship Management by Roberts-Phelps Graham Material type: Book; Format: print ; Literary form: Not fiction Publication details: Great Britain Hawksmere 2001 Availability: Items available for loan: Main Library (1)Call number: 658.8 ROB. Lists: Customer Relationship Management. Place hold Add to cart (remove)
	69.	No cover image available A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry by Panigrahi, Shrikant Krupasindhu Kar, Foo Weng Fen,Tan Ai Hoe, Lam Kah Wong, Melvin Source: Global Business Review; 19(3) June 2018 Material type: Article; Format: print Publication details: Online access: Click here to access online Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	70.	Customer Relationship Management: The Bottom Line To Optimizing Your ROI by Anton, Jon Petouhoff, Natalie L Kalia, Shalini Edition: 2nd ed. Publication details: Delhi Pearson India Education Services Pvt.Ltd 2013 Availability: Items available for loan: Main Library (1)Call number: 658.8 ANT. Lists: Customer Relationship Management. Place hold Add to cart (remove)
	71.	No cover image available Mechanics of engendering customer loyalty: A conceptual framework by Srivastava, Medha Rai, Alok Kr Source: IIMB Management Review; 30(3)Sept 2018 Material type: Article; Format: print Publication details: Online access: Click here to access online Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	72.	Managing Customers as Investments by Gupta Sunil Lehmann Donald R Material type: Book; Format: print ; Literary form: Not fiction Publication details: Delhi Pearson Education 2005 Availability: Items available for loan: Main Library (1)Call number: 658.8 GUP. Place hold Add to cart (remove)
	73.	No cover image available HDFC Life: A Consumer's Quest for Justice: Case Analysis by Nasa, Jayant Series: Vikalpa: The Journal for Decision Makers Source: HDFC Life: Material type: Book; Format: print ; Literary form: Not fiction Publication details: India Sage Apr-Jun2023 Online access: Case Analysis Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	74.	No cover image available Tata Power Delhi Distribution: Automation vs Manpower: Case by Singhania, Monica Kinker, Ramkishan Series: Vikalpa: The Journal for Decision Makers Material type: Book; Format: print ; Literary form: Not fiction Publication details: India Sage Jan-Mar 2015, Vol. 40 Issue 1, p97-113. 17p Online access: Tata Power Delhi Distribution: Automation vs Manpower: Case Study Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)

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