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61.
Salesforce.com for dummies / by Liz Kao and Matt Kaufman. by
  • Kao, Liz [author.]
  • Kaufman, Matt [author.]
Series: --For dummies
Edition: Fifth edition.
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Indianapolis, IN : John Wiley and Sons, 2014
Availability: Items available for loan: Main Library (1)Call number: 658.812.

62.
Trust, globalisation and market expansion [electronic resource] / Jacques-Marie Aurifeille, Christopher J. Medlin and Clem Tisdell, editors. by
  • Aurifeille, Jacques-Marie
  • Medlin, Christopher
  • Tisdell, C. A. (Clement Allan)
  • ebrary, Inc
Series: Economic issues, problems and perspectives series
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : Nova Science Publishers, c2009
Availability: Items available for loan: Main Library (1)Call number: 302.3/5.

63.
Involving customers in new service development [electronic resource] / editors, Bo Edvardsson ... [et al.]. by
  • Edvardsson, Bo, 1952-
  • ebrary, Inc
Series: Series on technology management ; v. 11
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: London : Hackensack, NJ ; London : Imperial College Press ; Distributed by World Scientific Publishing Co., c2006
Availability: Items available for loan: Main Library (1)Call number: 658.5/75.

64.
Maximize your social : one-stop guide to building a social media strategy for marketing and business success / Neal Schaffer. by
  • Schaffer, Neal
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2013
Availability: Items available for loan: Main Library (1)Call number: 658.8/72.

65.
Optimizing organization design : a proven approach to enhance financial performance, customer satisfaction and employee engagement / Ronald G. Capelle. by
  • Capelle, Ronald G
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: San Francisco : Jossey Bass, [2014]Copyright date: �2014
Availability: Items available for loan: Main Library (1)Call number: 658.4.

66.
The innovative sale / Mark Donnolo. by
  • Donnolo, Mark
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: New York : American Management Association, [2014]Copyright date: �2014
Other title:
  • Innovative sale : unleash your creativity for better customer solutions and extraordinary results
Availability: Items available for loan: Main Library (1)Call number: 658.8/1.

67.
Analytics and dynamic customer strategy : big profits from big data / John F. Tanner, Jr. by
  • Tanner, John F [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: �2014
Availability: Items available for loan: Main Library (1)Call number: 658.8/34.

68.
Auditing social media [electronic resource] : a governance and risk guide / Peter R. Scott, J. Mike Jacka. by
  • Scott, Peter R, 1964-
  • Jacka, J. Mike
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : Wiley, c2011
Availability: Items available for loan: Main Library (1)Call number: 658.8/72.

69.
Consumer insight [electronic resource] : how to use data and market research to get closer to your customer / [edited by] Merlin Stone, Alison Bond & Bryan Foss. by
  • Stone, Merlin, 1948-
  • Bond, Alison
  • Foss, Bryan
  • ebrary, Inc
Series: Market research in practice series
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: London ; Sterling, Va. : Kogan Page, 2004
Availability: Items available for loan: Main Library (1)Call number: 658.8/34.

70.
Microsoft Dynamics CRM 2011 reporting [electronic resource] : everything you need to know to work with reports in Dynamics CRM 2011 / Damian Sinay. by
  • Sinay, Damian
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Birmingham : Packt Pub., 2013
Availability: Items available for loan: Main Library (1).

71.
From selling to serving [electronic resource] : the essence of client creation / Lou Cassara. by
  • Cassara, Lou
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago, IL : Dearborn Trade Publishing, c2004
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

72.
Electronic customer relationship management [electronic resource] / Jerry Fjermestad, Nicholas C. Romano, editors. by
  • Fjermestad, Jerry
  • Romano, Nicholas C
  • ebrary, Inc
Series: Advances in management information systems ; v. 3.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Armonk, N.Y. ; London : M.E. Sharpe, c2006
Availability: Items available for loan: Main Library (1).

73.
What to say to a porcupine [electronic resource] : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher. by
  • Gallagher, Richard S
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : American Management Association, c2008
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

74.
Customer relationship management [electronic resource] : a global perspective / by Gerhard Raab ... [et al.]. by
  • Raab, Gerhard
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Aldershot, Hampshire, England ; Burlington, VT : Gower, c2008
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

75.
Customer relations [electronic resource] / Victoria J. Farkas, editor. by
  • Farkas, Victoria J
  • ebrary, Inc
Series: Business issues, competition and entrepreneurship series
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : Nova Science Publishers, c2011
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

76.
CRM unplugged [electronic resource] : releasing CRM's strategic value / Philip Bligh, Douglas Turk. by
  • Bligh, Philip
  • Turk, Douglas
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : Wiley, c2004
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

77.
Usability success stories [electronic resource] : how organizations improve by making easier-to-use software and Web sites / [edited by] Paul Sherman. by
  • Sherman, Paul, 1966-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Aldershot, England ; Burlington, VT : Gower, c2006
Availability: Items available for loan: Main Library (1)Call number: 005.068.

78.
Sales therapy? [electronic resource] : effective selling for the small business owner / Grant Leboff. by
  • Leboff, Grant
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, NJ : Capstone Pub., c2007
Other title:
  • Effective selling for the small business owner
Availability: Items available for loan: Main Library (1)Call number: 658.85.

79.
SugarCRM developer's manual [electronic resource] : customize and extend SugarCRM : learn the application and database architecture of this open-source CRM and develop and integrate your own modules and custom workflows / Mark Alexander Bain. by
  • Bain, Mark Alexander
  • ebrary, Inc
Series: From technologies to solutions
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Birmingham, U.K. : Packt Pub., 2007
Availability: Items available for loan: Main Library (1).

80.
Microsoft Dynamics CRM 2011 applications (MB2-868) certification guide [electronic resource] : a practical guide on how to use and manage Microsoft Dynamics CRM 2011 that focuses on helping you to pass the Microsoft certification exam / Danny Varghese. by
  • Varghese, Danny
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Birmingham, England : Packt Publishing, c2013
Availability: Items available for loan: Main Library (1)Call number: 658.812028553.

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