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61.
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Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall. by
- Anton, Jon
- Bapat, Vivek, 1967-
- Hall, Bill, 1944-
- ebrary, Inc
Series: Customer access management
Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publication details: West Lafayette, Ind. : Ichor Business Books, c1999
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.
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Highways, byways, and road systems in the pre-modern world [electronic resource] / edited by Susan E. Alcock, John Bodel, Richard J. A. Talbert. by
- Alcock, Susan E
- Bodel, John P, 1957-
- Talbert, Richard J. A, 1947-
- ebrary, Inc
Series: Ancient world--comparative histories ; 5.
Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publication details: Chichester, West Sussex ; Malden, MA : Wiley-Blackwell, 2012
Availability: Items available for loan: Main Library (1)Call number: 388.1.
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Urban regeneration & social sustainability [electronic resource] : best practice from European cities / Andrea Colantonio, Tim Dixon. by
- Colantonio, Andrea
- Dixon, Timothy J, 1958-
- ebrary, Inc
Series: Real estate issues (Oxford, England)
Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publication details: Chichester, West Sussex, UK ; Hoboken, NJ : Wiley-Blackwell, 2011
Other title: - Urban regeneration and social sustainability
Availability: Items available for loan: Main Library (1).
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