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	561.	No cover image available Beyond selling value [electronic resource] : a proven process to avoid the vendor trap / Mark Shonka, Dan Kosch. by Shonka, Mark Kosch, Dan ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago : Dearborn Trade Pub., c2002 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/1. Place hold Add to cart (remove)
	562.	No cover image available Spark [electronic resource] : be more innovative through co-creation / John Winsor. by Winsor, John, 1959- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago : Dearborn Trade Pub., 2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	563.	No cover image available Private banking [electronic resource] : building a culture of excellence / Boris F. J. Collardi. by Collardi, Boris F. J ebrary, Inc Series: Wiley finance Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Singapore : John Wiley & Sons Singapore Pte. Ltd., c2012 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	564.	No cover image available Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio. by D'Ausilio, Rosanne, 1941- ebrary, Inc Series: Customer access management Edition: 4th ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: West Lafayette, Ind. : Ichor Business Books, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	565.	No cover image available Customer loyalty programmes and clubs [electronic resource] / Stephan A. Butscher. by Butscher, Stephan A Butscher, Stephan A. Customer clubs and loyalty programmes ebrary, Inc Edition: 2nd ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Aldershot, England ; Burlington, VT : Gower, c2002 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	566.	No cover image available Managing contacts with Microsoft Outlook 2007 Business Contact Manager [electronic resource] / Edward Kachinske, Stacy Roach, Timothy Kachinske. by Kachinske, Edward Roach, Stacy Kachinske, Timothy ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Boston, Mass. : Thomson/Course Technology, c2008 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 005.5/7. Place hold Add to cart (remove)
	567.	No cover image available Implementing SugarCRM [electronic resource] / Michael J.R. Whitehead. by Whitehead, Michael J. R ebrary, Inc Series: From technologies to solutions Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Birmingham, U.K. : Packt Pub., 2006 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	568.	No cover image available User-centered design stories [electronic resource] : real-world UCD case files / edited by Carol Righi and Janice James. by Righi, Carol James, Janice (Janice Sue) ebrary, Inc Series: Morgan Kaufmann series in interactive technologies Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Amsterdam ; Boston : Elsevier/Morgan Kaufman, c2007 Other title: Real-world UCD case studies Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	569.	No cover image available Luxury retail management [electronic resource] : how the world's top brands provide quality product and service support / Michel Chevalier, Michel Gutsatz. by Chevalier, Michel Gutsatz, Michel ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Singapore : Wiley, 2012 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	570.	No cover image available HR from the heart [electronic resource] : inspiring stories and strategies for building the people side of great business / Libby Sartain with Martha I. Finney. by Sartain, Libby, 1954- Finney, Martha I ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2003 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.3. Place hold Add to cart (remove)
	571.	No cover image available Assessing financial access in Brazil [electronic resource] / Anjali Kumar ... [et al.]. by Kumar, Anjali ebrary, Inc Series: World Bank working paper ; no. 50. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Washington, D.C. : World Bank, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	572.	No cover image available Citizen marketers [electronic resource] : when people are the message / Ben McConnell and Jackie Huba. by McConnell, Ben Huba, Jackie ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago, IL : Kaplan Pub., c2006 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	573.	No cover image available Perception of a difference [electronic resource] : the power in buying, marketing and selling customer care / Wesley Zimmerman. by Zimmerman, Wesley ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Scottsdale, AZ : WZA, Inc., c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	574.	No cover image available CiviCRM cookbook [electronic resource] : master this web-based constituent relationship management software for nonprofit and civic sector organizations / Tony Horrocks. by Horrocks, Tony ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Birmingham : Packt Pub., 2013 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	575.	Connected CRM : implementing a big-data-driven, customer-centric business strategy / David Williams. by Williams, David, 1963- Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: �2014 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	576.	No cover image available Why service stinks ... and exactly what to do about it [electronic resource] / T. Scott Gross. by Gross, T. Scott ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: Chicago, Ill. : Dearborn Trade, 2003 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	577.	No cover image available The relationship advantage [electronic resource] : become a trusted advisor and create clients for life / Tom Stevenson & Sam Barcus. by Stevenson, Tom, 1943- Barcus, Sam W ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago : Dearborn, c2003 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	578.	No cover image available Customer loyalty, retention, and customer relationship management [electronic resource]. by ebrary, Inc Series: Journal of Consumer Marketing ; 23, no. 7 Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2006 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	579.	No cover image available Relationship marketing in professional services [electronic resource] : a study of agency-client dynamics in the advertising sector / Aino Halinen. by Halinen, Aino, 1961- ebrary, Inc Series: Routledge advances in management and business studies Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: London ; New York : Routledge, 1997 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 659.1/068/8. Place hold Add to cart (remove)
	580.	No cover image available Brand real [electronic resource] : how smart companies live their brand promise and inspire fierce customer loyalty / Laurence Vincent. by Vincent, Laurence ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York : American Management Association, 2012 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/27. Place hold Add to cart (remove)

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Your search returned 724 results.