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201.
Information Asymmetry and Levels of Agency Relationships by
  • Mishra Debi Prasad, Heide Jan & Cort Stanton G
Material type: Article Article
Language: ENG
Publication details: Journal of Marketing Research Aug-98 0
Availability: Items available for loan: Main Library (1)Call number: .

202.
Age of the Never-Satisfied Customer by
  • McKenna R
Material type: Article Article
Language: ENG
Publication details: World Executive's Digest Aug-98 0
Availability: Items available for loan: Main Library (1)Call number: .

203.
Secret to Building Online Relationships by
  • Abela Andrew & Sacconaghi A.M
Material type: Article Article
Language: ENG
Publication details: Chief Executive Asia Oct-98 0
Availability: Items available for loan: Main Library (1)Call number: .

204.
Consumer Perceptions on Product Features and Customer Support Services - A Factor Analysis by
  • Ravichandran M. & Thyagarajan V
Material type: Article Article
Language: ENG
Publication details: Udyog Pragati July-Sept. 1998 0
Availability: Items available for loan: Main Library (1)Call number: .

205.
Driving with the Customer by
  • Saxena Rajan
Material type: Article Article
Language: ENG
Publication details: Udyog Pragati July-Sept. 1998 0
Availability: Items available for loan: Main Library (1)Call number: .

206.
Customer Driven Quality Management Through Q.F.D. by
  • Seth Dinesh
Material type: Article Article
Language: ENG
Publication details: Udyog Pragati July-Sept. 1998 0
Availability: Items available for loan: Main Library (1)Call number: .

207.
Business Marketing:Understand What Customers Value by
  • Anderson J C and Narus J A
Material type: Article Article
Language: ENG
Publication details: Harvard Business Review Nov-Dec 1998 0
Availability: Items available for loan: Main Library (1)Call number: .

208.
Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships by
  • Garbarino E & Johnson M S
Material type: Article Article
Language: ENG
Publication details: J. Marketing Apr-99 0
Availability: Items available for loan: Main Library (1)Call number: .

209.
Creating Superior Customer Value for World-Wide Competitiveness by
  • Hinterhuber H H
Material type: Article Article
Language: ENG
Publication details: Productivity Apr-Jun 99 0
Availability: Items available for loan: Main Library (1)Call number: .

210.
Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery by
  • Smith & Bolton
Material type: Article Article
Language: ENG
Publication details: JMR Aug-99 0
Availability: Items available for loan: Main Library (1)Call number: .

211.
Achieving Excellence in Customer Service by
  • Ghodeswar B M
Material type: Article Article
Language: ENG
Publication details: Udyog Pragati Jul-Sep 99 0
Availability: Items available for loan: Main Library (1)Call number: .

212.
Co-opting Customer Competence by
  • Prahalad & Ramaswamy
Material type: Article Article
Language: ENG
Publication details: HBR Jan-Feb 2000 0
Availability: Items available for loan: Main Library (1)Call number: .

213.
Implementing Quality Improvement Programs Designed to Enhance Customer Statisfaction: Quasi-Experiments in the United States and Spain by
  • Simester D
Material type: Article Article
Language: ENG
Publication details: JMR Feb-00 0
Availability: Items available for loan: Main Library (1)Call number: .

214.
Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees by
  • Heartline M & Mckee D
Material type: Article Article
Language: ENG
Publication details: Journal Of Marketing Apr-00 0
Availability: Items available for loan: Main Library (1)Call number: .

215.
E-Loyalty by
  • Reichheld F.F. & Schefter P
Material type: Article Article
Language: ENG
Publication details: HBR July-Aug 2000 0
Availability: Items available for loan: Main Library (1)Call number: .

216.
Innovations in Customer Service:The Key to Business Success by
  • Ghodeswar B.M
Material type: Article Article
Language: ENG
Publication details: Management And Labour Studies Jul-00 0
Availability: Items available for loan: Main Library (1)Call number: .

217.
CRM : Integrating People,Process and Technology by
  • Singh J
Material type: Article Article
Language: ENG
Publication details: BMA Review Mar-00 0
Availability: Items available for loan: Main Library (1)Call number: .

218.
Factor Analysis-An Application to Customer Satisfaction by
  • Arora S
Material type: Article Article
Language: ENG
Publication details: Paradigm Jan-Jun, 2000 0
Availability: Items available for loan: Main Library (1)Call number: .

219.
Superior Customer Service and Marketing Excellence by
  • Parasuraman A
Material type: Article Article
Language: ENG
Publication details: Vikalpa July-Sept 2000 0
Availability: Items available for loan: Main Library (1)Call number: .

220.
Managing Customer Base by
  • Telsang M.T
Material type: Article Article
Language: ENG
Publication details: Udyog Pragati July-Sept 2000 0
Availability: Items available for loan: Main Library (1)Call number: .

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