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21.
Handbook of Customer Satisfaction and Loyalty Measurement by
  • Hill Nigel
  • Alexander Jim
Edition: 3rd
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: USA Gower 2010
Availability: Items available for loan: Main Library (1)Call number: 658.8 HIL/ALE.

22.
Measuring Customer Satisfaction And Loyalty: Survey Design , Use, And Statistical Analysis Methods by
  • Hayes Bob E
Edition: 3rd
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Delhi New Age 2010
Availability: Items available for loan: Main Library (2)Call number: 658.8 HAY, ...

23.
Achieving Job Satisfaction: A Crisp Assessment Profile by
  • Kepler, Kay
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: New Delhi Viva Publications 2005
Availability: Items available for loan: Main Library (20)Call number: 658.3 KEP, ...

24.
Calming Upset Customers: Staying Effective During Unpleasant Situations by
  • Morgan, Rebecca L
Edition: 3rd
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: New Delhi Viva Publications 2004
Availability: Items available for loan: Main Library (20)Call number: 658.8 MOR, ...

25.
Calming Upset Customers: Staying Effective During Unpleasant Situations by
  • Morgan Rebecca L
Edition: 4th
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Viva Publications 2004
Availability: Items available for loan: Main Library (5)Call number: 150 MOR, ...

26.
Researching Customer Satisfaction And Loyalty by
  • Szwarc Paul
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Kogan Page India 2006
Availability: Items available for loan: Main Library (1)Call number: 658.8 SZW.

27.
Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System by
  • Johnson Michael D
  • Gustafsson Anders
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New Delhi Wiley India Pvt ltd 2006
Availability: Items available for loan: Main Library (4)Call number: 658.8 JOH, ...

28.
Making Quality Work: A Leadership Guide For The Results, Driven Manager by
  • Labovitz, George
  • Rosansky, Victor
  • Chang, Sang Yu
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: New York HarperCollins Publishers Inc 1993
Availability: Items available for loan: Main Library (1)Call number: 658.3 LAB/CHA.

29.
Making Customer Service Happen: Simple and effective guide to achieving unbelievable customer satisfaction while reducing your costs by
  • Lake Neville
  • Hickey Kristin
Material type: Text Book; Format: print ; Literary form: Not fiction
Language: ENG
Publication details: Chennai Viva Books Private Limited 2006
Availability: Items available for loan: Main Library (1)Call number: 658.8 LAK/HIC.

30.
Motivation and Job Satisfaction by
  • Pestonjee D.M
Material type: Text Book; Format: print ; Literary form: Not fiction
Publication details: New Delhi Macmillan 1991
Availability: Not available: Main Library: Withdrawn (1).

31.
Job Satisfaction among Faculty Members in select B-Schools by
  • Maheswaran S
  • Vani N S
  • Rath Sabyasachi
Series: ; 28
Edition: 2
Material type: Article Article
Language: ENG
Publication details: Management And Labour Studies May 2003 0
Availability: Items available for loan: Main Library (1)Call number: Mah/Rat.

32.
Reaching out to Customers Directly by
  • Rao K Raghavendra
Series: ; 42
Edition: 5
Material type: Article Article; Format: print
Language: ENG
Publication details: Indian Management May 2003
Availability: Items available for loan: Main Library (1)Call number: Rao.

33.
Going the Six Sigma Way by
  • Dasgupta Arundhuti
Series: ; 42
Edition: 3
Material type: Article Article; Format: print
Language: ENG
Publication details: Indian Management Mar 2003
Availability: Items available for loan: Main Library (1)Call number: Das.

34.
Does Nationality Affect Job Satisfaction ? by
  • Qamar Furqan
  • Junaibi Talal Al
Series: ; 14
Edition: 4
Material type: Article Article; Format: print
Language: ENG
Publication details: Management Review Dec 2002
Availability: Items available for loan: Main Library (1)Call number: Qam/Jun.

35.
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality:Implications for Further Reasearch by
  • Parsuraman A
Material type: Article Article
Language: ENG
Publication details: J.Marketing Jan-94 0
Availability: Items available for loan: Main Library (1)Call number: .

36.
Effect of Sales Performance and Job Satisfaction by
  • Brown S A
Material type: Article Article
Language: ENG
Publication details: J. Marketing Apr-94 0
Availability: Items available for loan: Main Library (1)Call number: .

37.
Learning Organisation and Consumer Satisfaction: The Nigerian Experience by
  • Jaja Accra Seth
Material type: Article Article
Language: ENG
Publication details: Productivity Journal April-June 1996 0
Availability: Items available for loan: Main Library (1)Call number: .

38.
American Customer Satisfaction Index by
  • Fornell C
Material type: Article Article
Language: ENG
Publication details: J. Marketing Oct.96 0
Availability: Items available for loan: Main Library (1)Call number: .

39.
Relative Prediction odf Organisational Health Variables in Predicting Job Satisfaction by
  • Roy Debdulal Dutta
Material type: Article Article
Language: ENG
Publication details: Productivity Oct-Dec. 1997 0
Availability: Items available for loan: Main Library (1)Call number: .

40.
Age of the Never-Satisfied Customer by
  • McKenna R
Material type: Article Article
Language: ENG
Publication details: World Executive's Digest Aug-98 0
Availability: Items available for loan: Main Library (1)Call number: .

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