Your search returned 98 results.

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	21.	No cover image available Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway. by Callaway, Joseph, 1943- Callaway, JoAnn, 1944- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, 2012, c2013 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	22.	No cover image available Global experience industries [electronic resource] : the business of the experience economy / Jens Christensen. by Christensen, Jens ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Aarhus ; Oakville, CT : Aarhus University Press, 2009 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	23.	No cover image available Service innovation [electronic resource] : organizational responses to technological opportunities & market imperatives / editors, Joe Tidd, Frank M. Hull. by Hull, Frank M Tidd, Joseph, 1960- ebrary, Inc Series: Series on technology management ; v. 9. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: London : Imperial College Press, c2003 Other title: Organizational responses to technological opportunities & market imperatives Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	24.	No cover image available Delivering knock your socks off service [electronic resource] / Performance Research Associates. by Performance Associates, Inc ebrary, Inc Edition: 4th ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, American Management Association, c2007 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	25.	No cover image available Managing knock your socks off service [electronic resource] / Chip R. Bell and Ron Zemke ; illustrations by John Bush. by Bell, Chip R Zemke, Ron Zielinski, David ebrary, Inc Edition: 2nd ed. / revisions by Chip R. Bell and Dave Zielinski. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2007 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	26.	No cover image available Open services innovation [electronic resource] : rethinking your business to grow and compete in a new era / Henry Chesbrough. by Chesbrough, Henry William ebrary, Inc Edition: 1st ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: San Francisco, Calif. : Jossey-Bass, 2011 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.4/063. Place hold Add to cart (remove)
	27.	No cover image available Design like Apple [electronic resource] : seven principles for creating insanely great products, services, and experiences / John Edson. by Edson, John, 1966- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, 2012 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.5/752. Place hold Add to cart (remove)
	28.	No cover image available Marketing for rainmakers [electronic resource] : 52 rules of engagement to attract and retain customers for life / Phil Fragasso. by Fragasso, Philip M, 1950- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2008 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8. Place hold Add to cart (remove)
	29.	No cover image available Stormy skies [electronic resource] : airlines in crisis / Paul Clark. by Clark, Paul, 1954- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Burlington, VT : Ashgate, c2010 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 387.7. Place hold Add to cart (remove)
	30.	Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. by Blunt, Carolyn Hill-Wilson, Martin Ward, Andrew Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Chichester, England : Wiley, 2013Copyright date: �2013 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.812. Place hold Add to cart (remove)
	31.	Quality of experience engineering for customer added value services : from evaluation to monitoring / edited by Abdelhamid Mellouk, Antonio Cuadra-Sanchez. by Mellouk, Abdelhamid [editor.] Cuadra-Sanchez, Antonio [editor.] Series: Networks and telecommunications series Material type: Book; Format: available online ; Literary form: Not fiction Publisher: London, England ; Hoboken, New Jersey : ISTE : Wiley, 2014Copyright date: �2014 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.812. Place hold Add to cart (remove)
	32.	No cover image available And the clients went wild! [electronic resource] : how savvy professionals win all the business they want / Maribeth Kuzmeski. by Kuzmeski, Maribeth ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2010 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8. Place hold Add to cart (remove)
	33.	No cover image available Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. by Griffin, Jill Lowenstein, Michael W, 1942- ebrary, Inc Series: Jossey-Bass business & management series Edition: 1st ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2001 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	34.	No cover image available Positively outrageous service [electronic resource] : how to delight and astound your customers and win them for life / T. Scott Gross. by Gross, T. Scott ebrary, Inc Edition: 2nd ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: Chicago : Dearborn Trade, 2004 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	35.	No cover image available Looking beyond the runway [electronic resource] : airlines innovating with best practices while facing realities / Nawal K. Taneja. by Taneja, Nawal K ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Burlington, VT : Ashgate, 2010 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 387.7068/4. Place hold Add to cart (remove)
	36.	No cover image available Phone clones [electronic resource] : authenticity work in the transnational service economy / Kiran Mirchandani. by Mirchandani, Kiran, 1968- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Ithaca : ILR Press, 2012 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 381. Place hold Add to cart (remove)
	37.	No cover image available Niche envy [electronic resource] : marketing discrimination in the digital age / Joseph Turow. by Turow, Joseph ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Cambridge, Mass. : MIT Press, c2006 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/34. Place hold Add to cart (remove)
	38.	No cover image available Behavioural finance for private banking [electronic resource] / Thorsten Hens and Kremena Bachmann. by Hens, Thorsten Bachmann, Kremena ebrary, Inc Series: Wiley finance series Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Chichester [England] ; Hoboken, N.J. : John Wiley & Sons, c2008 Other title: Behavioral finance for private banking Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	39.	No cover image available Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott. by Baron, Steve Elliott, Dominic Harris, Kim ebrary, Inc Series: Journal of services marketing ; v.19, no. 5 Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	40.	No cover image available Service innovation management [electronic resource] / guest editor Allard C.R. van Riel. by van Riel, Allard C. R ebrary, Inc Series: Managing service quality: an international journal ; v. 15, no. 6 Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)

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Your search returned 98 results.