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21.
Sage ACT! 2012 cookbook [electronic resource] : over 90 advanced recipes for power users of ACT! 2012 for increasing the efficiency of your business / Karen Fredricks. by
  • Fredricks, Karen S
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Birmingham, U.K. : Packt Pub., 2011
Availability: Items available for loan: Main Library (1).

22.
Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway. by
  • Callaway, Joseph, 1943-
  • Callaway, JoAnn, 1944-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : Wiley, 2012, c2013
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

23.
Strategies that win sales [electronic resource] : best practices of the world's leading organizations / Mark Marone and Seleste Lunsford. by
  • Marone, Mark D
  • Lunsford, Seleste E
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago : Dearborn Trade Pub., 2005
Availability: Items available for loan: Main Library (1)Call number: 658.8/02.

24.
Customer experience management [electronic resource] : a revolutionary approach to connecting with your customers / Bernd H. Schmitt. by
  • Schmitt, Bernd
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : Wiley, c2003
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

25.
Slow down, sell faster! [electronic resource] : understand your customer's buying process and maximize your sales / Kevin Davis. by
  • Davis, Kevin
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : American Management Association, 2011
Availability: Items available for loan: Main Library (1)Call number: 658.8/342.

26.
The stranger's long neck [electronic resource] : how to deliver what your customers really want online / Gerry McGovern. by
  • McGovern, Gerry
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: London : A & C Black, 2010
Availability: Items available for loan: Main Library (1).

27.
Conflict management for managers [electronic resource] : resolving workplace, client, and policy disputes / Susan S. Raines. by
  • Raines, Susan S
  • ebrary, Inc
Series: Jossey-Bass business & management series
Edition: 1st ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: San Francisco : Jossey-Bass, c2013
Availability: Items available for loan: Main Library (1)Call number: 658.4/053.

28.
Handbook of strategic account management : a comprehensive resource / Diana Woodburn and Kevin Wilson ; Cylinder, cover design. by
  • Woodburn, Diana [author.]
  • Wilson, Kevin, 1947- [author.]
  • Cylinder [cover designer.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Chichester, England : Wiley, 2014Copyright date: �2014
Availability: Items available for loan: Main Library (1)Call number: 658.872.

29.
Customer relationship management [electronic resource] : how to turn a good business into a great one! / Graham Roberts-Phelps. by
  • Roberts-Phelps, Graham
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Hawksmere, 2001
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

30.
Microsoft Dynamics CRM 2011 application design [electronic resource] : develop applications for any situation with our hands-on guide to Microsoft Dynamics CRM 2011 / Mahender Pal. by
  • Pal, Mahender
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Birmingham, UK : Packt Pub., 2012
Availability: Items available for loan: Main Library (1).

31.
Oracle CRM On Demand administration essentials [electronic resource] : a one-stop implementation reference guide to Oracle CRM on Demand, the world's best-selling brand of CRM technology / Padmanabha Rao, Venkatesan Sundaram. by
  • Rao, Padmanabha
  • Sundarm, Venkatesan
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Birmingham, UK : Packt Pub., 2012
Availability: Items available for loan: Main Library (1).

32.
Managing the new customer relationship [electronic resource] : strategies to engage the social customer and build lasting value / Ian H. Gordon. by
  • Gordon, Ian H
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : Wiley, 2013
Availability: Items available for loan: Main Library (1).

33.
Microsoft Dynamics CRM 4 for dummies [electronic resource] / Joel Scott, David Lee. by
  • Scott, Joel
  • ebrary, Inc
Series: --For dummies
Edition: 1st ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Indianapolis, IN : Wiley, 2008
Availability: Items available for loan: Main Library (1).

34.
Marketing for rainmakers [electronic resource] : 52 rules of engagement to attract and retain customers for life / Phil Fragasso. by
  • Fragasso, Philip M, 1950-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, c2008
Availability: Items available for loan: Main Library (1)Call number: 658.8.

35.
Citizen relationship management [electronic resource] : a study of CRM in government / Alexander Schellong. by
  • Schellong, Alexander
  • ebrary, Inc
Series: European university studies. Series XXXI, Politics = Publications universitaires europ�eennes. S�erie XXXI, Politics = Europ�aische Hochschulschriften. Reihe XXXI, Politik ; Bd. 560
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Frankfurt am Main : Lang, c2008
Dissertation note: Thesis (doctoral)--Universit�at Frankfurt (Main), 2008.
Other title:
  • Citizen relationship management, a study of customer relationship management in government
Availability: Items available for loan: Main Library (1)Call number: 659.2/93208080973.

36.
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. by
  • Blunt, Carolyn
  • Hill-Wilson, Martin
  • Ward, Andrew
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Chichester, England : Wiley, 2013Copyright date: �2013
Availability: Items available for loan: Main Library (1)Call number: 658.812.

37.
The customer management scorecard [electronic resource] : managing CRM for profit / Neil Woodcocks, Merlin Stone, Bryan Foss. by
  • Woodcock, Neil
  • Stone, Merlin, 1948-
  • Foss, Bryan
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: London ; Sterling, VA : Kogan Page, 2003
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

38.
Maximizing your sales with Salesforce.com [electronic resource] / Edward Kachinske ... [et al.]. by
  • Kachinske, Edward
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Boston, MA : Course Technology, c2008
Availability: Items available for loan: Main Library (1).

39.
Behind the cloud [electronic resource] : the untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry / Marc R. Benioff, Carlye Adler. by
  • Benioff, Marc R, 1964-
  • Adler, Carlye
  • ebrary, Inc
Edition: 1st ed.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: San Francisco : Jossey-Bass, c2010
Availability: Items available for loan: Main Library (1)Call number: 658.8.

40.
Handbook of brand relationships [electronic resource] / Deborah J. MacInnis, C. Whan Park, Joseph W. Priester, editors. by
  • MacInnis, Deborah J
  • Park, C. Whan
  • Priester, Joseph W
  • Society for Consumer Psychology
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Armonk, N.Y. : M.E. Sharpe, c2009
Availability: Items available for loan: Main Library (1)Call number: 658.8/27.

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