Results of search for 'ccl=su:"Customer Relations"' › Prin. L. N. Welingkar Institute of Management Development & Research catalog

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	21.	No cover image available Sage ACT! 2012 cookbook [electronic resource] : over 90 advanced recipes for power users of ACT! 2012 for increasing the efficiency of your business / Karen Fredricks. by Fredricks, Karen S ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Birmingham, U.K. : Packt Pub., 2011 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	22.	No cover image available Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway. by Callaway, Joseph, 1943- Callaway, JoAnn, 1944- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, 2012, c2013 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	23.	No cover image available Strategies that win sales [electronic resource] : best practices of the world's leading organizations / Mark Marone and Seleste Lunsford. by Marone, Mark D Lunsford, Seleste E ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago : Dearborn Trade Pub., 2005 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/02. Place hold Add to cart (remove)
	24.	No cover image available Customer experience management [electronic resource] : a revolutionary approach to connecting with your customers / Bernd H. Schmitt. by Schmitt, Bernd ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York : Wiley, c2003 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	25.	No cover image available Slow down, sell faster! [electronic resource] : understand your customer's buying process and maximize your sales / Kevin Davis. by Davis, Kevin ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: New York : American Management Association, 2011 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/342. Place hold Add to cart (remove)
	26.	No cover image available The stranger's long neck [electronic resource] : how to deliver what your customers really want online / Gerry McGovern. by McGovern, Gerry ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: London : A & C Black, 2010 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	27.	No cover image available Conflict management for managers [electronic resource] : resolving workplace, client, and policy disputes / Susan S. Raines. by Raines, Susan S ebrary, Inc Series: Jossey-Bass business & management series Edition: 1st ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2013 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.4/053. Place hold Add to cart (remove)
	28.	Handbook of strategic account management : a comprehensive resource / Diana Woodburn and Kevin Wilson ; Cylinder, cover design. by Woodburn, Diana [author.] Wilson, Kevin, 1947- [author.] Cylinder [cover designer.] Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Chichester, England : Wiley, 2014Copyright date: �2014 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.872. Place hold Add to cart (remove)
	29.	No cover image available Customer relationship management [electronic resource] : how to turn a good business into a great one! / Graham Roberts-Phelps. by Roberts-Phelps, Graham ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Hawksmere, 2001 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	30.	No cover image available Microsoft Dynamics CRM 2011 application design [electronic resource] : develop applications for any situation with our hands-on guide to Microsoft Dynamics CRM 2011 / Mahender Pal. by Pal, Mahender ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Birmingham, UK : Packt Pub., 2012 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	31.	No cover image available Oracle CRM On Demand administration essentials [electronic resource] : a one-stop implementation reference guide to Oracle CRM on Demand, the world's best-selling brand of CRM technology / Padmanabha Rao, Venkatesan Sundaram. by Rao, Padmanabha Sundarm, Venkatesan ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Birmingham, UK : Packt Pub., 2012 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	32.	No cover image available Managing the new customer relationship [electronic resource] : strategies to engage the social customer and build lasting value / Ian H. Gordon. by Gordon, Ian H ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, 2013 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	33.	No cover image available Microsoft Dynamics CRM 4 for dummies [electronic resource] / Joel Scott, David Lee. by Scott, Joel ebrary, Inc Series: --For dummies Edition: 1st ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Indianapolis, IN : Wiley, 2008 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	34.	No cover image available Marketing for rainmakers [electronic resource] : 52 rules of engagement to attract and retain customers for life / Phil Fragasso. by Fragasso, Philip M, 1950- ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2008 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8. Place hold Add to cart (remove)
	35.	No cover image available Citizen relationship management [electronic resource] : a study of CRM in government / Alexander Schellong. by Schellong, Alexander ebrary, Inc Series: European university studies. Series XXXI, Politics = Publications universitaires europ�eennes. S�erie XXXI, Politics = Europ�aische Hochschulschriften. Reihe XXXI, Politik ; Bd. 560 Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Frankfurt am Main : Lang, c2008 Dissertation note: Thesis (doctoral)--Universit�at Frankfurt (Main), 2008. Other title: Citizen relationship management, a study of customer relationship management in government Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 659.2/93208080973. Place hold Add to cart (remove)
	36.	Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. by Blunt, Carolyn Hill-Wilson, Martin Ward, Andrew Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Chichester, England : Wiley, 2013Copyright date: �2013 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.812. Place hold Add to cart (remove)
	37.	No cover image available The customer management scorecard [electronic resource] : managing CRM for profit / Neil Woodcocks, Merlin Stone, Bryan Foss. by Woodcock, Neil Stone, Merlin, 1948- Foss, Bryan ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: London ; Sterling, VA : Kogan Page, 2003 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/12. Place hold Add to cart (remove)
	38.	No cover image available Maximizing your sales with Salesforce.com [electronic resource] / Edward Kachinske ... [et al.]. by Kachinske, Edward ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Boston, MA : Course Technology, c2008 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1). Place hold Add to cart (remove)
	39.	No cover image available Behind the cloud [electronic resource] : the untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry / Marc R. Benioff, Carlye Adler. by Benioff, Marc R, 1964- Adler, Carlye ebrary, Inc Edition: 1st ed. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2010 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8. Place hold Add to cart (remove)
	40.	No cover image available Handbook of brand relationships [electronic resource] / Deborah J. MacInnis, C. Whan Park, Joseph W. Priester, editors. by MacInnis, Deborah J Park, C. Whan Priester, Joseph W Society for Consumer Psychology ebrary, Inc Material type: Book; Format: electronic available online ; Literary form: Not fiction Publication details: Armonk, N.Y. : M.E. Sharpe, c2009 Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: Main Library (1)Call number: 658.8/27. Place hold Add to cart (remove)

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