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21.
Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery by
  • Smith & Bolton
Material type: Article Article
Language: ENG
Publication details: JMR Aug-99 0
Availability: Items available for loan: Main Library (1)Call number: .

22.
Implementing Quality Improvement Programs Designed to Enhance Customer Statisfaction: Quasi-Experiments in the United States and Spain by
  • Simester D
Material type: Article Article
Language: ENG
Publication details: JMR Feb-00 0
Availability: Items available for loan: Main Library (1)Call number: .

23.
Factor Analysis-An Application to Customer Satisfaction by
  • Arora S
Material type: Article Article
Language: ENG
Publication details: Paradigm Jan-Jun, 2000 0
Availability: Items available for loan: Main Library (1)Call number: .

24.
Ask Your Customer What He Wants by
  • Akhter J
Material type: Article Article
Language: ENG
Publication details: Indian Management Apr-01 0
Availability: Items available for loan: Main Library (1)Call number: .

25.
A Customer Satisfied is Not a Customer Retained by
  • Venkateswaran Ramesh
Series: ; 15
Edition: 3
Material type: Article Article
Language: ENG
Publication details: Sep 2003 0
Availability: Items available for loan: Main Library (1)Call number: Ven.

26.
Happier Customers, Better Profits by
  • Sahay Arvind
  • Ramesan Jayender
  • Yogendra Shefaly
Series: ; 2
Edition: 4
Material type: Article Article
Language: ENG
Publication details: Oct 2003 0
Availability: Items available for loan: Main Library (1)Call number: Sah/Yog.

27.
Coming Up Short on Nonfinancial Performance Measurement by
  • Ittner Christopher D
  • Larcker David F
Series: ; 81
Edition: 11
Material type: Article Article
Language: ENG
Publication details: Nov 2003 0
Availability: Items available for loan: Main Library (1)Call number: Itt/Lar.

28.
From Customers to Brand Enthusiasts by
  • Raman Manjari
Series: ; 43
Edition: 3
Material type: Article Article
Language: ENG
Publication details: Mar 2004 0
Availability: Items available for loan: Main Library (1)Call number: Ram.

29.
Customer Satisfaction begins at Home by
  • Singh A
Series: ; 3
Edition: 3
Material type: Article Article
Language: ENG
Publication details: Jul-Sept 2004 0
Availability: Items available for loan: Main Library (1)Call number: Sin.

30.
Do Satisfied Customers Buy More? : Examining Moderating Influences in a Retailing Context by
  • Seiders Kathleen
  • Voss Glenn B
Series: ; 69
Edition: 4
Material type: Article Article
Language: ENG
Publication details: Oct 2005 0
Availability: Items available for loan: Main Library (1)Call number: Sei/Vos.

31.
Customer Satisfaction and Stock Prices : High Returns, Low Risk by
  • Fornell Claes
  • Mithas Sunil
Series: ; 70
Edition: 1
Material type: Article Article
Language: ENG
Publication details: Jan 2006 0
Availability: Items available for loan: Main Library (1)Call number: For/Mit.

32.
What Serves the Customer Best? by
  • Nunes Paul F
Series: ; 84
Edition: 10
Material type: Article Article
Language: ENG
Publication details: Oct 2006 0
Availability: Items available for loan: Main Library (1)Call number: Nun.

33.
Wasn't Consumer King? by
  • Seth Meera
Series: ; 27
Edition: 2
Material type: Article Article
Language: ENG
Publication details: 4 June, 2007 0
Availability: Items available for loan: Main Library (1)Call number: Set.

34.
Constituent Dimensions of Customer Satisfaction : A Study of Nationalized and Private Banks by
  • Mishra Jitendra Kumar
Series: ; XXXV
Edition: 4
Material type: Article Article
Language: ENG
Publication details: Jan - Mar 2007 0
Availability: Items available for loan: Main Library (1)Call number: Mis.

35.
Companies and the Customers Who Hate Them by
  • McGovern Gail
Series: ; 85
Edition: 6
Material type: Article Article
Language: ENG
Publication details: Jun 2007 0
Availability: Items available for loan: Main Library (1)Call number: McG.

36.
Customer Satisfaction in Retail Services a Comparative Study of Public and Private Sector Banks by
  • Vigg Silky
Series: ; 12
Edition: 2
Material type: Article Article
Language: ENG
Publication details: Apr-Jun, 2007 0
Availability: Items available for loan: Main Library (1)Call number: Vig.

37.
Forward Planning Tool : QFD for Total Customer Satisfaction by
  • Suri Gunmala
Series: ; 4
Edition: 5
Material type: Article Article
Language: ENG
Publication details: Mar 2008 0
Availability: Items available for loan: Main Library (1)Call number: Sur.

38.
Customer Satisfaction as a Predictor of Customer Advocacy and Negative Word of Mouth : A Study of Hotel Industries by
  • Pandey Vijay Kumar
Series: ; XXVI
Edition: 3
Material type: Article Article
Language: ENG
Publication details: Oct - Dec 2008 0
Availability: Items available for loan: Main Library (1)Call number: Pan.

39.
Study on Customer Satisfaction Through Importance-Satisfaction Matrix in Mobile Telecom Service Providers by
  • Raj Prasanna Mohan
Series: ; 33
Edition: 2
Material type: Article Article
Language: ENG
Publication details: Apr-Jun, 2009 0
Availability: Items available for loan: Main Library (1)Call number: Raj.

40.
Effect of Management Styles and Employee Behaviour on Customer Satisfaction in the Electronic Manufacturing Industry in Malaysia by
  • Islam Aminul Md
Series: ; XXXIX
Edition: 11
Material type: Article Article
Language: ENG
Publication details: Nov 2009 0
Availability: Items available for loan: Main Library (1)Call number: Isl.

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