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101.
Service quality [electronic resource] : an Emerald guide. by
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Bradford, England : Emerald Group Publishing, c2003
Availability: Items available for loan: Main Library (1).

102.
Six sigma in HR transformation [electronic resource] : achieving excellence in service delivery / Mircea Albeanu and Ian Hunter with Jo Radford. by
  • Albeanu, Mircea
  • Hunter, Ian
  • Radford, Jo
  • ebrary, Inc
Series: Gower HR transformation series
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Farnham, U.K. : Gower, 2010
Availability: Items available for loan: Main Library (1).

103.
Verification, validation, and testing of engineered systems [electronic resource] / Avner Engel. by
  • Engel, Avner
  • ebrary, Inc
Series: Wiley series in systems engineering and management
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : Wiley, c2010
Availability: Items available for loan: Main Library (1)Call number: 658.5/62.

104.
Quality at work [electronic resource] : a personal guide to professional standards / Diane Bone and Rick Griggs. by
  • Bone, Diane
  • Griggs, Rick, 1955-
  • ebrary, Inc
Series: Fifty-Minute series
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction ; Audience: General;
Publication details: Los Altos, Calif. : Crisp, c1989
Availability: Items available for loan: Main Library (1).

105.
Advancing quality improvement research [electronic resource] : challenges and opportunities - workshop summary / Samantha Chao, Rapporteurs, Forum on the Science of Health Care Quality Improvement and Implementation, Board on Health Care Services, Institute of Medicine of the National Academies. by
  • Institute of Medicine (U.S.). Forum on the Science of Health Care Quality Improvement and Implementation
  • Chao, Samantha
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Washington, D.C. : National Academies Press, c2007
Availability: Items available for loan: Main Library (1)Call number: 362.10973.

106.
Quality systems and standards for a competitive edge [electronic resource] / J. Luis Guasch ... [et al.]. by
  • Guasch, J. Luis
Series: Directions in development (Washington, D.C.). Trade.
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Washington, D.C. : World Bank, c2007
Availability: Items available for loan: Main Library (1).

107.
Applied data analysis for process improvement : a practical guide to six sigma black belt statistics / James L. Lamprecht ; acquisitions editor, Annemieke Hytinen ; project editor, Paul O'Mara. by
  • Lamprecht, James L, 1947- [author.]
  • Hytinen, Annemieke [editor.]
  • O'Mara, Paul [editor.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2005Copyright date: �2005
Availability: Items available for loan: Main Library (1)Call number: 658.4/013.

108.
TS 16949 : insights from a third party auditor with a process approach audit checklist / Karen Welch. by
  • Welch, Karen, 1961- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2005Copyright date: �2005
Availability: Items available for loan: Main Library (1)Call number: 658.4/013.

109.
Business performance through lean six sigma : linking the knowledge worker, the twelve pillars, and Baldrige / James T. Schutta. by
  • Schutta, James T, 1944- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2006
Availability: Items available for loan: Main Library (1)Call number: 658.48/013.

110.
5S for service organizations and offices : a lean look at improvements / Debashis Sarkar. by
  • Sarkar, Debashis [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2006
Availability: Items available for loan: Main Library (1)Call number: 651.

111.
Strategic six sigma for champions : keys to sustainable competitive advantage / R. Eric Reidenbach and Reginald W. Goeke. by
  • Reidenbach, R. Eric [author.]
  • Goeke, Reginald W [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2006
Availability: Items available for loan: Main Library (1)Call number: 658.4/013.

112.
Computer-based robust engineering : essentials for DFSS / Genichi Taguchi, Rajesh Jugulum, Shin Taguchi. by
  • Taguchi, Gen�ichi, 1924- [author.]
  • Jugulum, Rajesh [author.]
  • Taguchi, Shin [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2004Copyright date: �2005
Availability: Items available for loan: Main Library (1)Call number: 658.4/013.

113.
Statistical quality control for the Six sigma green belt / Bhisham C. Gupta, H. Fred Walker. by
  • Gupta, Bhisham C, 1942- [author.]
  • Walker, H. Fred, 1963- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2007Copyright date: �2007
Availability: Items available for loan: Main Library (1)Call number: 658.5/62.

114.
Root cause analysis : simplified tools and techniques / Bj�rn Andersen, Tom Fagerhaug. by
  • Andersen, Bj�rn [author.]
  • Fagerhaug, Tom, 1968- [author.]
Edition: Second edition.
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2006
Availability: Items available for loan: Main Library (1)Call number: 658.4/013.

115.
Applying the science of Six Sigma to the art of sales and marketing / Michael J. Pestorius. by
  • Pestorius, Michael J [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2007
Availability: Items available for loan: Main Library (1)Call number: 658.8/101.

116.
The magic of self-directed work teams : a case study in courage and culture change / Paul C. Palmes. by
  • Palmes, Paul C, 1948- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2006
Availability: Items available for loan: Main Library (1)Call number: 658.4/022.

117.
The quality improvement glossary / Don Siebels. by
  • Siebels, Don, 1946- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2004Copyright date: �2004
Availability: Items available for loan: Main Library (1)Call number: 658/.003.

118.
Process driven comprehensive auditing : a new way to conduct ISO 9001:2000 internal audits / Paul C. Palmes. by
  • Palmes, Paul C, 1948- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2004Copyright date: �2005
Availability: Items available for loan: Main Library (1)Call number: 657/.458.

119.
Juran, quality, and a century of improvement / edited by Kenneth S. Stephens. by
  • Stephens, Kenneth S [editor.]
Series: Best on quality ; Volume 15. | Book Series of the International Academy for Quality
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2004Copyright date: �2005
Availability: Items available for loan: Main Library (1)Call number: 658.5/62.

120.
Implementing design for Six sigma : a leader's guide-getting the most from your product development process / Georgette Belair, John O'Neill. by
  • Belair, Georgette, 1969- [author.]
  • O'Neill, John, 1956- [author.]
Edition: First edition.
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2007
Availability: Items available for loan: Main Library (1)Call number: 658.5/7.

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