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101.
Spark [electronic resource] : be more innovative through co-creation / John Winsor. by
  • Winsor, John, 1959-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago : Dearborn Trade Pub., 2005
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

102.
Managing contacts with Microsoft Outlook 2007 Business Contact Manager [electronic resource] / Edward Kachinske, Stacy Roach, Timothy Kachinske. by
  • Kachinske, Edward
  • Roach, Stacy
  • Kachinske, Timothy
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Boston, Mass. : Thomson/Course Technology, c2008
Availability: Items available for loan: Main Library (1)Call number: 005.5/7.

103.
Implementing SugarCRM [electronic resource] / Michael J.R. Whitehead. by
  • Whitehead, Michael J. R
  • ebrary, Inc
Series: From technologies to solutions
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Birmingham, U.K. : Packt Pub., 2006
Availability: Items available for loan: Main Library (1).

104.
User-centered design stories [electronic resource] : real-world UCD case files / edited by Carol Righi and Janice James. by
  • Righi, Carol
  • James, Janice (Janice Sue)
  • ebrary, Inc
Series: Morgan Kaufmann series in interactive technologies
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Amsterdam ; Boston : Elsevier/Morgan Kaufman, c2007
Other title:
  • Real-world UCD case studies
Availability: Items available for loan: Main Library (1).

105.
HR from the heart [electronic resource] : inspiring stories and strategies for building the people side of great business / Libby Sartain with Martha I. Finney. by
  • Sartain, Libby, 1954-
  • Finney, Martha I
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2003
Availability: Items available for loan: Main Library (1)Call number: 658.3.

106.
Citizen marketers [electronic resource] : when people are the message / Ben McConnell and Jackie Huba. by
  • McConnell, Ben
  • Huba, Jackie
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago, IL : Kaplan Pub., c2006
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

107.
Perception of a difference [electronic resource] : the power in buying, marketing and selling customer care / Wesley Zimmerman. by
  • Zimmerman, Wesley
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Scottsdale, AZ : WZA, Inc., c2005
Availability: Items available for loan: Main Library (1).

108.
CiviCRM cookbook [electronic resource] : master this web-based constituent relationship management software for nonprofit and civic sector organizations / Tony Horrocks. by
  • Horrocks, Tony
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Birmingham : Packt Pub., 2013
Availability: Items available for loan: Main Library (1).

109.
Connected CRM : implementing a big-data-driven, customer-centric business strategy / David Williams. by
  • Williams, David, 1963-
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: �2014
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

110.
Why service stinks ... and exactly what to do about it [electronic resource] / T. Scott Gross. by
  • Gross, T. Scott
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction ; Audience: General;
Publication details: Chicago, Ill. : Dearborn Trade, 2003
Availability: Items available for loan: Main Library (1).

111.
The relationship advantage [electronic resource] : become a trusted advisor and create clients for life / Tom Stevenson & Sam Barcus. by
  • Stevenson, Tom, 1943-
  • Barcus, Sam W
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Chicago : Dearborn, c2003
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

112.
Customer loyalty, retention, and customer relationship management [electronic resource]. by
  • ebrary, Inc
Series: Journal of Consumer Marketing ; 23, no. 7
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Bradford, England : Emerald Group Publishing, c2006
Availability: Items available for loan: Main Library (1).

113.
Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein. by
  • Goldstein, Sheldon D [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: �2010
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

114.
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / Michael W. Lowenstein. by
  • Lowenstein, Michael W, 1942- [author.]
Material type: Text Book; Format: available online remote; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2011Copyright date: �2012
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

115.
Customer-centered telecommunications services marketing [electronic resource] / Karen G. Strouse. by
  • Strouse, Karen G
  • ebrary, Inc
Series: Artech House telecommunications library
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Boston : Artech House, c2004
Availability: Items available for loan: Main Library (1)Call number: 384/.043/0688.

116.
Conquering consumerspace [electronic resource] : marketing strategies for a branded world / Michael R. Solomon. by
  • Solomon, Michael R
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2003
Availability: Items available for loan: Main Library (1)Call number: 658.8/27.

117.
Customer service training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson. by
  • Evenson, Renee, 1951-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2005
Availability: Items available for loan: Main Library (1)Call number: 658.8/12.

118.
Customer relationship management [electronic resource] : an Emerald guide. by
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Bradford, England : Emerald Group Publishing, c2005
Availability: Items available for loan: Main Library (1).

119.
Advanced database marketing [electronic resource] : innovative methodologies and applications for managing customer relationships / edited by Kristof Coussement, Koen W. De Bock and Scott A. Neslin. by
  • Coussement, Kristof
  • Bock, Koen W. de
  • Neslin, Scott A, 1952-
  • ebrary, Inc
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Burlington, Vt. : Gower, c2013
Availability: Items available for loan: Main Library (1)Call number: 658.8/120285574.

120.
Rules to break and laws to follow [electronic resource] : how your business can beat the crisis of short-termism / Don Peppers, Martha Rogers. by
  • Peppers, Don
  • Rogers, Martha, 1952-
  • ebrary, Inc
Series: Microsoft executive leadership series
Material type: Text Book; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, c2008
Availability: Items available for loan: Main Library (1)Call number: 658.4/09.

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