Patient Satisfaction: Understanding And Managing the Experience of Care

By:

Press Irwin

Publication details: Health Administration 2006 USAEdition: 2ndDescription: 262ISBN:

9781567932508

Subject(s):

Patient Satisfaction

DDC classification:

363.15 PRE

Summary: This book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. Since the first edition of this book was published, national discussions of patient satisfaction have heated up. This new edition will help you respond to growing concerns. Benefit from the author's 20+ years of experience in measuring and managing patient satisfaction. Whether your goals include improving the quality of care, enhancing staff retention, increasing profit margins, recruiting physicians, or attracting customers, patient satisfaction is one of the most powerful tools for success. Source: https://www.amazon.in/Patient-Satisfaction-Understanding-Experience-Management/dp/1567932509/ref=sr_1_1?crid=2HUY47O6R4DPM&keywords=9781567932508&qid=1706090218&sprefix=9780691191218%2Caps%2C362&sr=8-1

List(s) this item appears in: New Arrivals February 2024

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Book	Main Library Healthcare	Reference book	363.15 PRE (Browse shelf(Opens below))	Available		119138

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This book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. Since the first edition of this book was published, national discussions of patient satisfaction have heated up. This new edition will help you respond to growing concerns. Benefit from the author's 20+ years of experience in measuring and managing patient satisfaction. Whether your goals include improving the quality of care, enhancing staff retention, increasing profit margins, recruiting physicians, or attracting customers, patient satisfaction is one of the most powerful tools for success.

Source: https://www.amazon.in/Patient-Satisfaction-Understanding-Experience-Management/dp/1567932509/ref=sr_1_1?crid=2HUY47O6R4DPM&keywords=9781567932508&qid=1706090218&sprefix=9780691191218%2Caps%2C362&sr=8-1

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