Service Experience at Passport Seva Kendra: Case Analysis
Material type:
BookSeries: Vikalpa: The Journal for Decision MakersAnalytics: Show analyticsPublication details: India Sage Oct-Dec2021Description: Oct-Dec2021, Vol. 46 Issue 4, p244-247. 4pSubject(s): Online resources:
In:
Saxena, Richa Service Experience at Passport Seva KendraSummary: All three incidences represent three different scenarios: normal passport category (Ridhima's daughter), senior citizen category (Mr Sharma) and Tatkaal category (Kaushal's daughter). One: parents with minor children (both case of Ridhima and Kaushal) and second: senior citizen (Mr. Sharma). SITUATION ANALYSIS Three Offer Types under the Same Service The case shares a bad service experience vis-à-vis two good service experiences for the same passport issuance services. Later in the evening, Ridhima met her neighbour's father, Mr Sharma, a 78-year-old retired government employee.
| Item type | Current library | Call number | Status | Notes | Date due | Barcode |
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Case Study
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Main Library Online Access | Available | Service Experience at Passport Seva Kendra: Case Analysis. | Case Analysis 9 |
All three incidences represent three different scenarios: normal passport category (Ridhima's daughter), senior citizen category (Mr Sharma) and Tatkaal category (Kaushal's daughter). One: parents with minor children (both case of Ridhima and Kaushal) and second: senior citizen (Mr. Sharma). SITUATION ANALYSIS Three Offer Types under the Same Service The case shares a bad service experience vis-à-vis two good service experiences for the same passport issuance services. Later in the evening, Ridhima met her neighbour's father, Mr Sharma, a 78-year-old retired government employee.
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