Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.
Material type:
BookPublication details: New York : AMACOM, c2009.Description: xiv, 256 p. : illSubject(s): Genre/Form: DDC classification: - 658.8/12 22
- HF5415.5 .G672 2009eb
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
E-Books
|
Main Library | 658.8/12 (Browse shelf(Opens below)) | Available |
Browsing Main Library shelves Close shelf browser (Hides shelf browser)
|
No cover image available | No cover image available | No cover image available | No cover image available |
|
|
||
| 658.812 Build for change : | 658.8/12 The supernova advisor | 658.8/12 What's the secret? | 658.8/12 Strategic customer service | 658.8/12 Oracle Siebel CRM 8 installation and management | 658.812 BAL Customer-Driven Services Management | 658.812 BIS Relationship Marketing: Text and Cases |
Includes bibliographical references and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
There are no comments on this title.