Made to serve [electronic resource] : how manufacturers can compete through servitization and product service systems / Tim Baines and Howard Lightfoot.
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BookPublication details: Chichester, West Sussex : Wiley, c2013.Description: xvi, 254 p. : illSubject(s): Genre/Form: DDC classification: - 658.8/12 23
- HD9720.5 .B35 2013eb
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| 658.8/12 The real-time contact center | 658.8/12 Customer service training 101 | 658.8/12 Secret service | 658.8/12 Made to serve | 658.812 Build for change : | 658.8/12 The supernova advisor | 658.8/12 What's the secret? |
Includes index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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