Connected CRM : implementing a big-data-driven, customer-centric business strategy / David Williams.

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BookPublisher: Hoboken, New Jersey : Wiley, 2014Copyright date: �2014Description: 1 online resource (258 pages)Content type:

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Item type	Current library	Call number	Status	Date due	Barcode
E-Books	Main Library	658.8/12 (Browse shelf(Opens below))	Available

Previous	No cover image available	No cover image available	No cover image available		No cover image available			Next
Previous	658.8/12 Wake up your call center	658.8/12 Customer loyalty programmes and clubs	658.8/12 Citizen marketers	658.8/12 Connected CRM :	658.8/12 The relationship advantage	658.8/12 Measuring customer satisfaction and loyalty :	658.8/12 Superior customer satisfaction and loyalty :	Next

Includes index.

"How to Optimize Customer Value in a Big-Data, Digital World"--Cover.

Description based on print version record.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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