Service, satisfaction and climate [electronic resource] : perspectives on management in English language teaching / by John Walker.

By: Contributor(s): Material type: BookBookSeries: Innovation and leadership in English language teaching ; v. 2.Publication details: Bingley, U.K. : Emerald Group Publishing Limited, 2010.Edition: 1st edDescription: ix, 271 pSubject(s): Genre/Form: LOC classification:
  • PE1128.A2 W35 2010eb
Online resources:
Contents:
pt. 1. Conceptual and theoretical background -- pt. 2. Student perceptions -- pt. 3. Provider perceptions -- pt. 4. Applications and issues.
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Includes bibliographical references (p. 239-256).

pt. 1. Conceptual and theoretical background -- pt. 2. Student perceptions -- pt. 3. Provider perceptions -- pt. 4. Applications and issues.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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