Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio.
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BookSeries: Customer access managementPublication details: West Lafayette, Ind. : Ichor Business Books, c2005.Edition: 4th edDescription: xviii, 212 p. : illSubject(s): Genre/Form: DDC classification: - 658.8/12 21
- HF5415.5 .D19 2005eb
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| 658.8/12 Everyone is a customer | 658.8/12 Spark | 658.8/12 Cases in call center management | 658.8/12 Wake up your call center | 658.8/12 Customer loyalty programmes and clubs | 658.8/12 Citizen marketers | 658.8/12 Connected CRM : |
Includes bibliographical references (p. 138-140) and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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