Normal view MARC view ISBD view

Everyone is a customer [electronic resource] : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg.

By:

Contributor(s):

Material type: Book

BookPublication details: [Chicago, IL] : Dearborn Trade Publishing, 2002.Description: xxiii, 210 p. : illSubject(s):

Genre/Form:

DDC classification:

LOC classification:

Online resources:

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Status	Date due	Barcode
E-Books	Main Library	658.8/12 (Browse shelf(Opens below))	Available

Previous	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	Next
Previous	658.8/12 Beyond world class	658.8/12 Measuring customer satisfaction	658.812 How to win friends and influence profits	658.8/12 Everyone is a customer	658.8/12 Spark	658.8/12 Cases in call center management	658.8/12 Wake up your call center	Next

Includes bibliographical references (p. 199-201) and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

There are no comments on this title.

to post a comment.