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Measuring customer satisfaction [electronic resource] / Richard F. Gerson.

By:

Gerson, Richard F

Contributor(s):

ebrary, Inc

Material type: Book

Book

BookSeries: Fifty-Minute seriesPublication details: Menlo Park, Calif. : Crisp Publications, c1993.Description: ix, 112 p. : illSubject(s):

Genre/Form:

Electronic books.

DDC classification:

658.8/12 20

LOC classification:

HF5415.5 .G46 1993eb

Online resources:

An electronic book accessible through the World Wide Web; click to view

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
E-Books	Main Library	658.8/12 (Browse shelf(Opens below))	Available

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Previous	658.812 Delivering knock your socks off service	658.8/12 Beyond customer service, revised	658.8/12 Beyond world class	658.8/12 Measuring customer satisfaction	658.812 How to win friends and influence profits	658.8/12 Everyone is a customer	658.8/12 Spark	Next

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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