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Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers.

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Material type: Book

BookSeries: Jossey-Bass business & management seriesPublication details: San Francisco : Jossey-Bass, c2001.Edition: 1st edDescription: xxii, 314 p. : illSubject(s):

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Item type	Current library	Call number	Status	Date due	Barcode
E-Books	Main Library	658.8/12 (Browse shelf(Opens below))	Available

Previous	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available		Next
Previous	658.8/12 Call center performance enhancement using simulation and modeling	658.8/12 Call center benchmarking	658.8/12 Managing customer relationships	658.8/12 Customer winback	658.8/12 Positively outrageous service	658.8/12 Pre-commerce	658.812 Salesforce.com for dummies /	Next

Includes bibliographical references (p. 291-301) and indexes.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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