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Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.

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Item type	Current library	Call number	Status	Date due	Barcode
E-Books	Main Library	658.8/12 (Browse shelf(Opens below))	Available

Previous	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	Next
Previous	658.8/12 Customer relationship management systems handbook	658.8/12 The book of business awesome	658.8/12 Call center performance enhancement using simulation and modeling	658.8/12 Call center benchmarking	658.8/12 Managing customer relationships	658.8/12 Customer winback	658.8/12 Positively outrageous service	Next

Includes bibliographical references (p. 75-76) and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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