Why measurement is so powerful -- When measurement goes bad -- Why measurement goes bad -- Beginning the transformation -- Creating a positive context of measurement -- The focus of measurement -- The integration of measurement -- The interactivity of measurement -- Measurement leadership -- Learning about and from measurement -- The uses and abuses of measurement technology -- Performance measurement maturity -- Transformational measures -- Transformational measurement action plans.

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E-Books	Main Library	658.4/013 (Browse shelf(Opens below))	Available		EB2624

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Includes bibliographical references (p. 271-276) and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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