Destination benchmarking [electronic resource] : concepts, practices, and operations / Metin Kozak.
Material type:
- 910/.68/4 21
- G155.A1 K68 2004eb
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Includes bibliographical references (p. 196-209).
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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