Best of Intentions

Cynthia Mitchell has finally gotten a plum management opportunity at AgFunds, a Houston-based company that provide financial services to farmers and farmer owned cooperatives. Peter Jones, regional vice president, has recruited Cynthia to revive the arkaness district, which has been losing customers for 15 years. The sales force there is not bad it is just been poorly managed by an indifferent boss for too long still Cynthia knows she will need at least one powerhouse sales rep to get things back on track. She thinks she is found that person in Steve Ripley,this years top trainee at AgFunds, who is inexplicably available three months after the training period is over. In the interview he proves to be ambitious, intelligent, and personable. But several of Cynthias colleagues suggest that Steve might be the best fit for the job : He is a black man in a company whose customer base is mostly conservative and white. Uncomfortably recalling her own experiences at AgFunds she'd been rejected for a position in a territory that was deemed too unfriendly to female sales reps cynthia address the issue with Peter. The mostly white farmers in Cynthias district just wont trust their books to a black professional, Peter explains. And other minority professionals at AgFunds have derailed their careers trying to make inroads in unfriendly districts. "Steve deserves to start out in a more hospitable district. Once yhe right opportunity opens up, he'll be hired, and he'll do brilliantly, "peter reassures Cynthia but but she is still uncertain. Should she ignore her customers biases and hire Steve possibly setting him up to fail? or would it be better to let Steve wait for a friendlier opportunity? Four experts comment on this fictional case study.