Service Operations Management (Record no. 99044)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02180nam a2200169 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250804b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789356067400 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4034 |
| Cutter | JOH |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnston Robert |
| 245 ## - TITLE STATEMENT | |
| Title | Service Operations Management |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 5th |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Noida |
| Name of publisher, distributor, etc | Pearson Education |
| Date of publication, distribution, etc | 2023 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 636 |
| 520 ## - Remark | |
| Summary, etc | About the Author<br/>Robert Johnston was Professor of Operations Management at Warwick Business School. He had a management degree from the University of Aston and a Ph.D. from the University of Warwick. Before moving to academia Bob held several line management and senior management posts in a number of service organisations in both the public and private sectors.<br/><br/>Michael Shulver is a Senior Lecturer in the Information, Decision and Operations Division at Bath School of Management where he is the Director of Online Teaching. Michael has an MBA and Ph.D. degrees from the University of Warwick. Before his time in academia Michael was an aircraft engineer and he has also worked as a consultant in performance management.<br/><br/>Nigel Slack is Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant and writer with wide experience in many sectors.<br/><br/>Graham Clark is Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme. He has a degree in mechanical engineering from Leeds University and a master’s degree in management from Imperial College, London University. He is a non-executive director of the Institute of Customer Service and a member of the leadership team of the UK chapter of the Association for Service Management.<br/><br/>Source: https://www.amazon.in/Service-Operations-Management-Robert-Johnston/dp/9356067406/ref=sr_1_1?crid=315YKXTVA3XTO&dib=eyJ2IjoiMSJ9.z8e5iP2Gj5XweLTG5J79MQ.vMsXeej_jFopkW8KH0BOiDxSz-3AuUixpJtvh6MIMVQ&dib_tag=se&keywords=9789356067400&qid=1754306233&sprefix=9789361597282%2Caps%2C805&sr=8-1 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | Operation Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Collection Type | Full call number | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Text book | Main Library | Main Library | Operation Management | 04/08/2025 | Gratis | Indian Book | 658.4034 JOH | 119867 | 04/08/2025 | Book | ||||
| Dewey Decimal Classification | Text book | Main Library | Main Library | Operation Management | 04/08/2025 | Gratis | Indian Book | 658.4034 JOH | 119868 | 04/08/2025 | Book | ||||
| Dewey Decimal Classification | Text book | Main Library | Main Library | Operation Management | 04/08/2025 | Gratis | Indian Book | 658.4034 JOH | 119869 | 04/08/2025 | Book |
