MARC details
| 000 -LEADER |
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| fixed length control field |
nab a22 7a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
180728b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Panigrahi, Shrikant Krupasindhu |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
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| Name of publisher, distributor, etc |
|
| Date of publication, distribution, etc |
|
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
S151 - S175 |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
This study aims to identify critical factors for developing a successful reverse logistics strategic framework that could guide the managers for improving customer satisfaction and managing retail returns. Qualitative interviews were performed with logistics manager in retail industry to develop successful reverse logistics strategic framework with critical factors. A problem-driven content analysis methodology was also conducted reviewing previous studies published from 2008 through 2015 to determine the key factors that affect reverse logistics decisions of managers towards successful reverse logistics management. This study provided new insight on reverse logistics as an important strategic initiative for the retailers to gain customer satisfaction, competitive advantage and cost effectiveness. A reverse logistics framework that is developed in this article will be able to add value to supply chain and logistics studies. Reverse flow driven by motivation is an important implication for managers to manage logistics activities. Managers must emphasize on potential corporate benefits to reduce costs and add customer value. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Reverse logistics |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
retail industry |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
supply chain management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
customer satisfaction |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Kar, Foo Weng |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Fen,Tan Ai |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hoe, Lam Kah |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Wong, Melvin |
| 773 0# - HOST ITEM ENTRY |
|---|
| Host Biblionumber |
39932 |
| Place, publisher, and date of publication |
New Delhi Sage Publications India Private Limited, |
| Other item identifier |
S88319 |
| Title |
Global Business Review; 19(3) June 2018 |
| International Standard Serial Number |
0972-1509 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
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| Uniform Resource Identifier |
http://192.168.6.75/libsuite/mm_files/Articles/AR16742.pdf |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Item type |
Articles |
