MARC details
| 000 -LEADER |
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| fixed length control field |
01539nab a2200217 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
171116b xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Devadason, Joseph |
| 245 ## - TITLE STATEMENT |
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| Title |
Customer Orientation and Job Satisfaction in the Banking Sector: Examining the Mediating Role of Successful Emotion Regulation |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
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| Name of publisher, distributor, etc |
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| Date of publication, distribution, etc |
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| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
58-79 p. |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
This study examines in the banking sector the relationship between customer orientation and job satisfaction as well as the mediating role of successful emotion regulation (deep acting and expression of naturally felt emotions) in the relationship between customer orientation and job satisfaction. A survey questionnaire was used to collect data from 314 managers of 44 banks. Using structural equation modeling, the hypothesized relationships among the study variables (customer orientation, job satisfaction, and successful emotion regulation) were tested. The study found that successful emotion regulation partially mediates the relationship between customer orientation and job satisfaction. The implications of this study for theory as well as practice are discussed. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Banking industry |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Customer orientation |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Job satisfaction |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Executives |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Structural equation modeling |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Jublee, D |
| 773 0# - HOST ITEM ENTRY |
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| Host Biblionumber |
40279 |
| Place, publisher, and date of publication |
Hyderabad IUP Publications |
| Other item identifier |
S86632 |
| Title |
IUP Journal of Management Research; 16(3) July 2017 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
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| Uniform Resource Identifier |
http://192.168.6.75/libsuite/mm_files/Articles/AR16366.pdf |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Item type |
Articles |
