Citizen relationship management (Record no. 70318)

MARC details
000 -LEADER
fixed length control field 01984nam a2200421 a 4500
001 - CONTROL NUMBER
control field ebr10601404
003 - CONTROL NUMBER IDENTIFIER
control field CaPaEBR
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m u
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr cn|||||||||
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 090130s2008 gw a sbm 001 0 eng d
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
Canceled/invalid LC control number 2009378278
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9783631578445 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 363157844X (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9783631578445
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Canceled/invalid ISBN 9783653010596 (e-book)
040 ## - CATALOGING SOURCE
Original cataloging agency CaPaEBR
Transcribing agency CaPaEBR
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)815477472
043 ## - GEOGRAPHIC AREA CODE
Geographic area code n-us---
050 14 - LIBRARY OF CONGRESS CALL NUMBER
Classification number JS344.P8
Item number S34 2008eb
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 659.2/93208080973
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Schellong, Alexander.
245 10 - TITLE STATEMENT
Title Citizen relationship management
Medium [electronic resource] :
Remainder of title a study of CRM in government /
Statement of responsibility, etc. Alexander Schellong.
246 3# - VARYING FORM OF TITLE
Title proper/short title Citizen relationship management, a study of customer relationship management in government
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Frankfurt am Main :
Name of publisher, distributor, etc. Lang,
Date of publication, distribution, etc. c2008.
300 ## - PHYSICAL DESCRIPTION
Extent xx, 242 p. :
Other physical details ill.
490 0# - SERIES STATEMENT
Series statement European university studies. Series XXXI, Politics = Publications universitaires europ�eennes. S�erie XXXI, Politics = Europ�aische Hochschulschriften. Reihe XXXI, Politik,
International Standard Serial Number 0721-3654 ;
Volume/sequential designation Bd. 560
502 ## - DISSERTATION NOTE
Dissertation note Thesis (doctoral)--Universit�at Frankfurt (Main), 2008.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 195-239) and index.
533 ## - REPRODUCTION NOTE
Type of reproduction Electronic reproduction.
Place of reproduction Palo Alto, Calif. :
Agency responsible for reproduction ebrary,
Date of reproduction 2011.
Note about reproduction Available via World Wide Web.
-- Access may be limited to ebrary affiliated libraries.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Municipal government
General subdivision Public relations
Geographic subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Local government
General subdivision Public relations
Geographic subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
General subdivision Management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Internet in public administration
Geographic subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Municipal government
Geographic subdivision United States
Form subdivision Case studies.
655 #7 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
Source of term local
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element ebrary, Inc.
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="http://site.ebrary.com/lib/welingkar/Doc?id=10601404">http://site.ebrary.com/lib/welingkar/Doc?id=10601404</a>
Public note An electronic book accessible through the World Wide Web; click to view
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Main Library Main Library 10/08/2015   659.2/93208080973 EB3415 10/08/2015 10/08/2015 E-Books

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