Customer Relationship Management: How to Turn a Good Business Into a Great One (Record no. 65811)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00412nam a22001457a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 150320b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 8176493600 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Cutter | ROB |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Roberts-Phelps Graham |
| 245 ## - TITLE STATEMENT | |
| Title | Customer Relationship Management: How to Turn a Good Business Into a Great One |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Mumbai |
| Name of publisher, distributor, etc | Viva Books |
| Date of publication, distribution, etc | 2004 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 230 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Marketing Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Book |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Programme | Full call number | Barcode | Date last seen | Date last borrowed | Koha item type | Collection Type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Reference book | Main Library | Main Library | CRM | 10/01/2012 | 250.00 | 658.8 ROB | 53437 | 09/10/2019 | 05/10/2019 | Book | Indian Book |
