Seven Secrets of Service Strategy (Record no. 4698)

MARC details
000 -LEADER
fixed length control field 00617cam a22001934a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140923b2000 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0273635778
040 ## - CATALOGING SOURCE
Transcribing agency Welingkar Institute of Management Development & Research, Mumbai
Original cataloging agency Welingkar Institute of Management Development & Research, Mumbai
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title ENG
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658
Item number HOR
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Horovitz J
245 ## - TITLE STATEMENT
Title Seven Secrets of Service Strategy
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. Prentice Hall Of India
Date of publication, distribution, etc. 2000
300 ## - PHYSICAL DESCRIPTION
Extent 140pp.
520 ## - SUMMARY, ETC.
Summary, etc. Master : 10638
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Services,Performance,Loyalty,CRM
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element General Management
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 11169
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
        Main Library Main Library General Management 24/09/2001 Sterling Book House 0.00   658 HOR 10638 23/09/2014 0.00 23/09/2014 Book

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