Improving Customer Satisfaction Loyalty and Profit (Record no. 4483)

MARC details
000 -LEADER
fixed length control field 00665cam a22002054a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140923b2000 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0787953105
040 ## - CATALOGING SOURCE
Transcribing agency Welingkar Institute of Management Development & Research, Mumbai
Original cataloging agency Welingkar Institute of Management Development & Research, Mumbai
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title ENG
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number JOH
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Johnson M D
245 ## - TITLE STATEMENT
Title Improving Customer Satisfaction Loyalty and Profit
250 ## - EDITION STATEMENT
Edition statement 1st
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. San Francisco
Name of publisher, distributor, etc. Jossey Bass
Date of publication, distribution, etc. 2000
300 ## - PHYSICAL DESCRIPTION
Extent 214p.
520 ## - SUMMARY, ETC.
Summary, etc. Master : 10434
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer Loyalty,Consumer Satisfaction, CRM
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Marketing Management
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 10858
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type Public note
        Main Library Main Library Marketing Management 22/04/2001 Sterling Book House 0.00   658.812 JOH 10434 23/09/2014 0.00 23/09/2014 Book Foreign Book

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