Building Customer Relations : 2 (Management CD) (Record no. 33701)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01078ngm a22001697a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140923b2004 xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | Welingkar Institute of Management Development & Research, Mumbai |
| Original cataloging agency | Welingkar Institute of Management Development & Research, Mumbai |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | ENG |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Item number | |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | |
| 245 ## - TITLE STATEMENT | |
| Title | Building Customer Relations : 2 (Management CD) |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Mumbai |
| Name of publisher, distributor, etc. | National Eucation & Information Films |
| Date of publication, distribution, etc. | 2004 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This film features real managers in a wide variety of organisations, who explain how they develop and maintain customer relationships in a series of real case study examples. The video features Land Rover, Domino's Pizza, Thomas Cook, Damart and Thomas Cook Travel Sales Management, amongst others. <br/><br/>The second film has no-screen prompts, discussion points and analysis, which interact with the Toolkit support material. This film enables viewers to assimilate the main learning points from the case studies presented.<br/> |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Cutomer Relations |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Marketing Management |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 18827 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Library | Main Library | 14/07/2004 | National Education & Information Films | 0.00 | 658.8 | CD107 | 23/09/2014 | 0.00 | 23/09/2014 | CD Rom |
