Service Blueprinting : A Practical Technique for Service Innovation (Record no. 30168)

MARC details
000 -LEADER
fixed length control field 00637pab a2200193 454500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140923b0 xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Transcribing agency Welingkar Institute of Management Development & Research, Mumbai
Original cataloging agency Welingkar Institute of Management Development & Research, Mumbai
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title ENG
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number
Item number Bit
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Bitner Mary Jo
245 ## - TITLE STATEMENT
Title Service Blueprinting : A Practical Technique for Service Innovation
250 ## - EDITION STATEMENT
Edition statement 3
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc.
Name of publisher, distributor, etc. Spring 2008
Date of publication, distribution, etc. 0
300 ## - PHYSICAL DESCRIPTION
Extent 66-94 Pp.
490 ## - SERIES STATEMENT
Volume/sequential designation 50
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service Innovation
856 ## - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="http://192.168.6.13/libsuite/mm_files/Articles/AR10325.pdf">http://192.168.6.13/libsuite/mm_files/Articles/AR10325.pdf</a>
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 29795
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
        Main Library Main Library 07/02/2009 0.00   Bit AR10325 23/09/2014 0.00 23/09/2014 Articles

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