Call Centers : A Customer Centric Business Activity (Record no. 20796)

MARC details
000 -LEADER
fixed length control field 00623pab a2200193 454500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140923b0 xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Transcribing agency Welingkar Institute of Management Development & Research, Mumbai
Original cataloging agency Welingkar Institute of Management Development & Research, Mumbai
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title ENG
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number
Item number Dum
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Dumbleker Vinod
245 ## - TITLE STATEMENT
Title Call Centers : A Customer Centric Business Activity
250 ## - EDITION STATEMENT
Edition statement 2
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Paradigm
Name of publisher, distributor, etc. Jul - Dec
Date of publication, distribution, etc. 0
300 ## - PHYSICAL DESCRIPTION
Extent 107-120 pp.
490 ## - SERIES STATEMENT
Volume/sequential designation 6
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Call Centres,
856 ## - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="http://192.168.6.13/libsuite/mm_files/Articles/AR5285.pdf">http://192.168.6.13/libsuite/mm_files/Articles/AR5285.pdf</a>
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 12037
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
        Main Library Main Library 23/09/2014 0.00   Dum AR5285 23/09/2014 0.00 23/09/2014 Articles

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