Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System (Record no. 14235)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00731cam a22001934a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140923b2006 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788126509393 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | Welingkar Institute of Management Development & Research, Mumbai |
| Original cataloging agency | Welingkar Institute of Management Development & Research, Mumbai |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | ENG |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Item number | JOH |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnson Michael D |
| 245 ## - TITLE STATEMENT | |
| Title | Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New Delhi |
| Name of publisher, distributor, etc. | Wiley India Pvt ltd |
| Date of publication, distribution, etc. | 2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 214p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer Satisfaction, Customer Loyalty, Customer Measurements |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Marketing Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gustafsson Anders |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 974122 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type | Public note | Date checked out |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Library | Main Library | Marketing Management, 6th Floor | 14/01/2012 | Apna Book Suppliers | 329.00 | 658.8 JOH | 53639 | 23/09/2014 | 315.84 | 23/09/2014 | Book | Indian Book | ||||||
| Main Library | Main Library | Marketing Management, 6th Floor | 14/01/2012 | Apna Book Suppliers | 329.00 | 658.8 JOH | 53640 | 23/09/2014 | 315.84 | 23/09/2014 | Book | Indian Book | ||||||
| Main Library | Main Library | Marketing Management | 14/01/2012 | Apna Book Suppliers | 329.00 | 1 | 658.8 JOH | 53641 | 08/02/2017 | 315.84 | 23/09/2014 | Book | Indian Book | 01/02/2017 | ||||
| Main Library | Main Library | Marketing Management | 14/01/2012 | Apna Book Suppliers | 329.00 | 1 | 658.8 JOH | 53642 | 19/10/2024 | 315.84 | 23/09/2014 | Book | Indian Book | 05/08/2024 |
