Telephone Courtesy and Customer Service: Be Your CompanyS Lifeline To Customers (Record no. 13249)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00518cam a22001814a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140923b2011 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788130918464 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 651.7 |
| Cutter | FIN |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Finch, Lloyd C |
| 245 ## - TITLE STATEMENT | |
| Title | Telephone Courtesy and Customer Service: Be Your CompanyS Lifeline To Customers |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi |
| Name of publisher, distributor, etc | Viva Publications |
| Date of publication, distribution, etc | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 120p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Telephone Courtesy |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer Service |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | Human Resource |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | Book |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Programme | Total Renewals | Full call number | Barcode | Date last seen | Date last borrowed | Cost, replacement price | Koha item type | Public note | Collection Type | Source of classification or shelving scheme | Collection code | Subject type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Library | Main Library | Communication | 07/01/2012 | Book Base | 245.00 | 1 | 651.7 FIN | 48570 | 14/05/2016 | 05/05/2016 | 178.85 | Book | Indian Book | |||||||||
| Main Library | Main Library | Communication | 07/01/2012 | Book Base | 245.00 | 651.7 FIN | 48571 | 12/04/2016 | 10/04/2016 | 178.85 | Book | Indian Book | ||||||||||
| Main Library | Main Library | Communication | 07/01/2012 | Book Base | 245.00 | 651.7 FIN | 48572 | 13/12/2016 | 03/12/2016 | 178.85 | Book | Indian Book | ||||||||||
| Main Library | Main Library | Communication | 10/01/2012 | Book Base | 245.00 | 1 | 651.7 FIN | 51018 | 16/12/2016 | 10/12/2016 | 178.85 | Book | Indian Book | |||||||||
| Main Library | Main Library | Communication | 10/01/2012 | Book Base | 245.00 | 651.7 FIN | 51019 | 13/12/2014 | 178.85 | Book | Indian Book | |||||||||||
| Main Library | Main Library | Communication, Compact Shelf | 17/02/2016 | Apna Book Suppliers | 171.50 | 651.7 FIN | 87747 | 05/04/2017 | 09/06/2016 | 245.00 | Book | Indian Book | Dewey Decimal Classification | Reference book | Human Resource |
