Calming Upset Customers: Staying Effective During Unpleasant Situations (Record no. 13200)

MARC details
000 -LEADER
fixed length control field 00622cam a22002294a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140923b2004 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788176496865
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Cutter MOR
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Morgan, Rebecca L
245 ## - TITLE STATEMENT
Title Calming Upset Customers: Staying Effective During Unpleasant Situations
250 ## - EDITION STATEMENT
Edition statement 3rd
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New Delhi
Name of publisher, distributor, etc Viva Publications
Date of publication, distribution, etc 2004
300 ## - PHYSICAL DESCRIPTION
Extent 86p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element , , CRM,
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Communication Techniques
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer Relationship Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer Satisfaction
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element CRM
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element CRM
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a Marketing
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Book
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Programme Full call number Barcode Date last seen Cost, replacement price Koha item type Public note Collection Type Source of classification or shelving scheme Collection code Subject type Date last borrowed
        Main Library Main Library Marketing Management, CRM 10/01/2012 Book Base 99.00   658.8 MOR 50576 23/09/2014 72.27 Book Indian Book          
        Main Library Main Library Marketing-Compact Shelves 10/01/2012 Book Base 99.00   658.8 MOR 50577 23/09/2014 72.27 Book Indian Book          
        Main Library Main Library Marketing-Compact Shelves 10/01/2012 Book Base 99.00   658.8 MOR 50578 23/09/2014 72.27 Book Indian Book          
        Main Library Main Library Marketing Management, CRM 10/01/2012 Book Base 99.00   658.8 MOR 50579 23/09/2014 72.27 Book Indian Book          
        Main Library Main Library Marketing Management, CRM 10/01/2012 Book Base 99.00   658.8 MOR 50580 23/09/2014 72.27 Book Indian Book          
        Main Library Main Library Marketing Management, CRM 10/01/2012 Book Base 99.00   658.8 MOR 50581 23/09/2014 72.27 Book Indian Book          
        Main Library Main Library Marketing-Compact Shelves 10/01/2012 Book Base 99.00   658.8 MOR 50582 23/09/2014 72.27 Book Indian Book          
        Main Library Main Library Marketing-Compact Shelves 10/01/2012 Book Base 99.00   658.8 MOR 50583 23/09/2014 72.27 Book Indian Book          
        Main Library Main Library Marketing-Compact Shelves 10/01/2012 Book Base 99.00   658.8 MOR 50584 23/09/2014 72.27 Book Indian Book          
        Main Library Main Library Marketing-Compact Shelves 10/01/2012 Book Base 99.00   658.8 MOR 50585 23/09/2014 72.27 Book Indian Book          
        Main Library Main Library Marketing (6th flr) 20/02/2016 Apna Book Suppliers 69.30   658.8 MOR 90281 20/04/2016 99.00 Book   Foreign Book Dewey Decimal Classification Reference book Marketing  
        Main Library Main Library Marketing (6th flr) 20/02/2016 Apna Book Suppliers 69.30   658.8 MOR 90283 20/04/2016 99.00 Book   Foreign Book Dewey Decimal Classification Reference book Marketing  
        Main Library Main Library Marketing (6th flr) 20/02/2016 Apna Book Suppliers 69.30   658.8 MOR 90282 20/04/2016 99.00 Book   Foreign Book Dewey Decimal Classification Reference book Marketing  
        Main Library Main Library Marketing (6th flr) 20/02/2016 Apna Book Suppliers 69.30   658.8 MOR 90279 20/04/2016 99.00 Book   Foreign Book Dewey Decimal Classification Reference book Marketing  
        Main Library Main Library Marketing (6th flr) 20/02/2016 Apna Book Suppliers 69.30   658.8 MOR 90277 20/04/2016 99.00 Book   Foreign Book Dewey Decimal Classification Reference book Marketing  
        Main Library Main Library Marketing (6th flr) 20/02/2016 Apna Book Suppliers 69.30   658.8 MOR 90286 20/04/2016 99.00 Book   Foreign Book Dewey Decimal Classification Reference book Marketing  
        Main Library Main Library Marketing (6th flr) 20/02/2016 Apna Book Suppliers 69.30   658.8 MOR 90280 20/04/2016 99.00 Book   Foreign Book Dewey Decimal Classification Reference book Marketing  
        Main Library Main Library Markeitng Research 20/02/2016 Apna Book Suppliers 69.30   658.8 MOR 90278 20/04/2016 99.00 Book   Foreign Book Dewey Decimal Classification Reference book Marketing  
        Main Library Main Library Marketing (6th flr) 20/02/2016 Apna Book Suppliers 69.30   658.8 MOR 90285 20/04/2016 99.00 Book   Foreign Book Dewey Decimal Classification Reference book Marketing  
        Main Library Main Library Marketing (6th flr) 20/02/2016 Apna Book Suppliers 69.30   658.8 MOR 90284 05/05/2025 99.00 Book   Foreign Book Dewey Decimal Classification Reference book Marketing 10/03/2023

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