Calming Upset Customers: Staying Effective During Unpleasant Situations (Record no. 13200)
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000 -LEADER | |
---|---|
fixed length control field | 00622cam a22002294a 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 140923b2004 xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9788176496865 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.8 |
Cutter | MOR |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Morgan, Rebecca L |
245 ## - TITLE STATEMENT | |
Title | Calming Upset Customers: Staying Effective During Unpleasant Situations |
250 ## - EDITION STATEMENT | |
Edition statement | 3rd |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | New Delhi |
Name of publisher, distributor, etc | Viva Publications |
Date of publication, distribution, etc | 2004 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 86p. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | , , CRM, |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Communication Techniques |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer Relationship Management |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer Satisfaction |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | CRM |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | CRM |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
a | Marketing |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | Dewey Decimal Classification |
Item type | Book |
Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Programme | Full call number | Barcode | Date last seen | Cost, replacement price | Koha item type | Public note | Collection Type | Source of classification or shelving scheme | Collection code | Subject type | Date last borrowed |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Main Library | Main Library | Marketing Management, CRM | 10/01/2012 | Book Base | 99.00 | 658.8 MOR | 50576 | 23/09/2014 | 72.27 | Book | Indian Book | ||||||||||
Main Library | Main Library | Marketing-Compact Shelves | 10/01/2012 | Book Base | 99.00 | 658.8 MOR | 50577 | 23/09/2014 | 72.27 | Book | Indian Book | ||||||||||
Main Library | Main Library | Marketing-Compact Shelves | 10/01/2012 | Book Base | 99.00 | 658.8 MOR | 50578 | 23/09/2014 | 72.27 | Book | Indian Book | ||||||||||
Main Library | Main Library | Marketing Management, CRM | 10/01/2012 | Book Base | 99.00 | 658.8 MOR | 50579 | 23/09/2014 | 72.27 | Book | Indian Book | ||||||||||
Main Library | Main Library | Marketing Management, CRM | 10/01/2012 | Book Base | 99.00 | 658.8 MOR | 50580 | 23/09/2014 | 72.27 | Book | Indian Book | ||||||||||
Main Library | Main Library | Marketing Management, CRM | 10/01/2012 | Book Base | 99.00 | 658.8 MOR | 50581 | 23/09/2014 | 72.27 | Book | Indian Book | ||||||||||
Main Library | Main Library | Marketing-Compact Shelves | 10/01/2012 | Book Base | 99.00 | 658.8 MOR | 50582 | 23/09/2014 | 72.27 | Book | Indian Book | ||||||||||
Main Library | Main Library | Marketing-Compact Shelves | 10/01/2012 | Book Base | 99.00 | 658.8 MOR | 50583 | 23/09/2014 | 72.27 | Book | Indian Book | ||||||||||
Main Library | Main Library | Marketing-Compact Shelves | 10/01/2012 | Book Base | 99.00 | 658.8 MOR | 50584 | 23/09/2014 | 72.27 | Book | Indian Book | ||||||||||
Main Library | Main Library | Marketing-Compact Shelves | 10/01/2012 | Book Base | 99.00 | 658.8 MOR | 50585 | 23/09/2014 | 72.27 | Book | Indian Book | ||||||||||
Main Library | Main Library | Marketing (6th flr) | 20/02/2016 | Apna Book Suppliers | 69.30 | 658.8 MOR | 90281 | 20/04/2016 | 99.00 | Book | Foreign Book | Dewey Decimal Classification | Reference book | Marketing | |||||||
Main Library | Main Library | Marketing (6th flr) | 20/02/2016 | Apna Book Suppliers | 69.30 | 658.8 MOR | 90283 | 20/04/2016 | 99.00 | Book | Foreign Book | Dewey Decimal Classification | Reference book | Marketing | |||||||
Main Library | Main Library | Marketing (6th flr) | 20/02/2016 | Apna Book Suppliers | 69.30 | 658.8 MOR | 90282 | 20/04/2016 | 99.00 | Book | Foreign Book | Dewey Decimal Classification | Reference book | Marketing | |||||||
Main Library | Main Library | Marketing (6th flr) | 20/02/2016 | Apna Book Suppliers | 69.30 | 658.8 MOR | 90279 | 20/04/2016 | 99.00 | Book | Foreign Book | Dewey Decimal Classification | Reference book | Marketing | |||||||
Main Library | Main Library | Marketing (6th flr) | 20/02/2016 | Apna Book Suppliers | 69.30 | 658.8 MOR | 90277 | 20/04/2016 | 99.00 | Book | Foreign Book | Dewey Decimal Classification | Reference book | Marketing | |||||||
Main Library | Main Library | Marketing (6th flr) | 20/02/2016 | Apna Book Suppliers | 69.30 | 658.8 MOR | 90286 | 20/04/2016 | 99.00 | Book | Foreign Book | Dewey Decimal Classification | Reference book | Marketing | |||||||
Main Library | Main Library | Marketing (6th flr) | 20/02/2016 | Apna Book Suppliers | 69.30 | 658.8 MOR | 90280 | 20/04/2016 | 99.00 | Book | Foreign Book | Dewey Decimal Classification | Reference book | Marketing | |||||||
Main Library | Main Library | Markeitng Research | 20/02/2016 | Apna Book Suppliers | 69.30 | 658.8 MOR | 90278 | 20/04/2016 | 99.00 | Book | Foreign Book | Dewey Decimal Classification | Reference book | Marketing | |||||||
Main Library | Main Library | Marketing (6th flr) | 20/02/2016 | Apna Book Suppliers | 69.30 | 658.8 MOR | 90285 | 20/04/2016 | 99.00 | Book | Foreign Book | Dewey Decimal Classification | Reference book | Marketing | |||||||
Main Library | Main Library | Marketing (6th flr) | 20/02/2016 | Apna Book Suppliers | 69.30 | 658.8 MOR | 90284 | 05/05/2025 | 99.00 | Book | Foreign Book | Dewey Decimal Classification | Reference book | Marketing | 10/03/2023 |