000			02180nam a2200169 4500
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020			_a9789356067400
082			_a658.4034 _bJOH
100			_aJohnston Robert
245			_aService Operations Management
250			_a5th
260			_aNoida _bPearson Education _c2023
300			_a636
520			_aAbout the Author Robert Johnston was Professor of Operations Management at Warwick Business School. He had a management degree from the University of Aston and a Ph.D. from the University of Warwick. Before moving to academia Bob held several line management and senior management posts in a number of service organisations in both the public and private sectors. Michael Shulver is a Senior Lecturer in the Information, Decision and Operations Division at Bath School of Management where he is the Director of Online Teaching. Michael has an MBA and Ph.D. degrees from the University of Warwick. Before his time in academia Michael was an aircraft engineer and he has also worked as a consultant in performance management. Nigel Slack is Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant and writer with wide experience in many sectors. Graham Clark is Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme. He has a degree in mechanical engineering from Leeds University and a master’s degree in management from Imperial College, London University. He is a non-executive director of the Institute of Customer Service and a member of the leadership team of the UK chapter of the Association for Service Management. Source: https://www.amazon.in/Service-Operations-Management-Robert-Johnston/dp/9356067406/ref=sr_1_1?crid=315YKXTVA3XTO&dib=eyJ2IjoiMSJ9.z8e5iP2Gj5XweLTG5J79MQ.vMsXeej_jFopkW8KH0BOiDxSz-3AuUixpJtvh6MIMVQ&dib_tag=se&keywords=9789356067400&qid=1754306233&sprefix=9789361597282%2Caps%2C805&sr=8-1
906			_aOperation Management
942			_2ddc _c1
999			_c99044 _d99044