000 nam a22 4500
999 _c94646
_d94646
008 190311b ||||| |||| 00| 0 eng d
020 _a0070435561
082 _a658.8
_bZEI/BIT
100 _aZeithaml, V. A.
245 _aServices Marketing
250 _a2nd
260 _aNew Delhi
_bTata McGraw-Hill
_c2000
300 _a620pp.
700 _aBitner, Mary Jo
906 _aMarketing
942 _c1