| 000 | nam a22 4500 | ||
|---|---|---|---|
| 999 |
_c94646 _d94646 |
||
| 008 | 190311b ||||| |||| 00| 0 eng d | ||
| 020 | _a0070435561 | ||
| 082 |
_a658.8 _bZEI/BIT |
||
| 100 | _aZeithaml, V. A. | ||
| 245 | _aServices Marketing | ||
| 250 | _a2nd | ||
| 260 |
_aNew Delhi _bTata McGraw-Hill _c2000 |
||
| 300 | _a620pp. | ||
| 700 | _aBitner, Mary Jo | ||
| 906 | _aMarketing | ||
| 942 | _c1 | ||