000 00611cam a22001934a 4500
008 140923b2005 xxu||||| |||| 00| 0 eng d
020 _a0471718572
040 _cWelingkar Institute of Management Development & Research, Mumbai
_aWelingkar Institute of Management Development & Research, Mumbai
041 _aENG
082 _a658.8
_bMID/MID
100 _aMidgley Dale
245 _aGolden Circle Secrets
260 _aUSA
_bJohn Wiley & Sons
_c2005
300 _a174p.
650 _aCRM, Customer Expectations, Customer Value
650 _aMarketing Management
700 _aMidgley Ben
906 _a33334
999 _c9396
_d9396