000			00591aam a2200217 4500
008			180227b xxu||||| |||| 00| 0 eng d
020			_a9789386873309
082			_a658.4034 _bJOH
100			_aJohnston, Robert
245			_aService Operations Management : Improving Service Delivery
250			_a4th ed.
260			_bPearson _c2018 _aNoida
300			_axxii, 462 p.
650			_aOperations Managers
650			_aService Strategy
650			_aManaging Service
700			_aClark, Graham
700			_aShulver, Michael
906			_aOperation Management
942			_2ddc _c1
999			_c93482 _d93482